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π 3/5 - Suprised
By π» @JustFacTs M, 07/22/2023 3:00 am
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I'll start this off with the preface Im never the kind of person to leave reviews. But me and my family decided to do a michelin star tour for sushi restaurants after the month of fathers day! However on Sunday July16th I had a lead server that put a very bad taste on our experience at this establishment. To start we had reservations at 6pm and as soon as we walked in we had our table waiting, which was excellent. Their was a server in a Blue suit who had a smug look when we entered and sat down at the restaurant. I have no idea if he had a long day, or was tired, I understand people can be sick of fake smiles and welcoming. But usually restaurants of this caliber your greeted with big smiles and warmth. In fact many people have dire need to work at such businesses. Everyone else was great. We were given the menu with NO explanation but like my family normaly operates at michelin stared restaurants, we each decided to order EVERY item off the menu! Our sake glasses were constantly filled and food came out on time. Service was very attentive but the said waiter who worked July 16th on Sunday may need additional training on etiquette. If you have an issue with guest or can't handle their request the first thing you do is APOLOGISE and then give explanation. You don't tell guest even at high rated restaurants "no your NOT ALOUD" without reason. This was not a corner of the road restaurant so maybe i expected better after experiencing other places. This same waiter had a European accent so maybe he isn't familiar on proper ways to handle things in america for excelsior service. I know my stay in Japan the people went above and beyond to accommodate and were very humble and refused cash in pocket many times. Well now here is the issue! I wasn't videoing but I was trying to take a photo of one out of the (5)"world class sake" bottles we ordered for keepssake. As soon as my phone was drawn out this gentlemen who was serving us, and explaining why this 150 dollar bottle of sake was so special to shot me down and said "NO VIDEOS" In a VERY nasty tone and same SMUG look! Very shocking and embarrassing for a party of four who was celebrating and ordered everything to be quite honest! I hope this is not the standard for this restaurant after having been to several Michelin stared restaurants. Let me help the man in blue from July 16th! If their is company protocol for no one to take video or photo of the sake presentation, you can simply say "SORRY sir but we don't allow videos" and this is normal for service at restaurants highly rated and not even Michelin stared! We have been to sushi Tskukimi, Sechhu Yokota, Yoshino or even Masa Sushi and had STELLAR performance from their Michelin star staff with emaculate attitude with presentations of food. We were so taken back and actually very embarrased his tone and attitude. If this is what the management teaches their staff for such a lucrative buisness SHAME ON THEM! And if this same server selectively told my table not to even photo or video without ANY reason and he had no right, well shame on him. This is the year 2023 and everyone enjoys social media presentations! We deserved an explanation and NOT an insult! Sake was decent , sushi was similar to nobu for that high price but the a5 wagu, sea urchin umi, shrimp sushi and otoro with truffles was out of this world. Some of the sushi rice came out VERY warm wich is a big NO because it can degrade the taste of the fish. Salmon cuts were stellar as the shaves wasabi! Gold dusted caviar was normal but nothing out of town. Shame I don't think it's worth coming back to pay nearly 3,000 dollars with tip for not above and beyond from the coveted "Michelin star service" ..Expecially from a lead server which it appeared. All other servers were amazing and didn't mine the camera! Thanks guys for giving us good time but I doubt I will ever come back. My father thoroughly enjoyed but i hope someone teaches this server from SUNDAY in the blue suit on July 16th proper etiquette with dealing with patrons! Your not allowed to talk to them as children! Expecially for a restaurant of that caliber wow! Their are so many top rated places in New york where you are treated so nice as you order and eat. Very dissapointed. Unless everyone comes to this place and orders everything off the menu with bottles of sake to receive subpar service? Wow good luck! And I'm not speaking above anyone. I have family who work in the service industry and when you speak to people you speak with tact and kindness! And you most importantly give them reason for the yes or NO. So shocking this happened but this is New york city? Can spend thousands elsewhere and have much better attitude from the service department! Reservations was at 6pm sharp. Management can check the tabs I'm sure. Please maybe contour the staff on how they treat guest, unless everyone comes in buying the whole dinner menu? And if everyone does this which I doubt, you can skip pass my review and not evaluate your employee. Wow that was a first for my family most definitely π³ π
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