Good food but the experience left us with a bad taste in our mouths - Norrlyst København - Kaufe eine Reservierung
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København's Best Restaurants that are most frequently booked by customers of Norrlyst København
Ranked #8 in København's Best Restaurants.
😒 3/5 - Good food but the experience left us with a bad taste in our mouths
By 👻 @hickorydickorydart, 02/28/2023 3:00 am
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LOVE smoerrebroed. Love it. It’s what I crave, even as an Danish ex-pat who comes home to Denmark frequently. Norrlyst had been recommended to me and has been on my list of restaurants to visit for a while. But the food needs to work hand-in-hand with the service, and unfortunately, Norrlyst fell short on the latter by a mile. We were seated at a small cramped table next to the door, better suited for four people rather than our party of six. We asked to move to empty, roomier tables but they were reserved for smaller parties of twos and fours. The table may have worked had the chairs not had wings, but they were literally rubbing up against each other, and if we hadn’t been careful, we would have left with sore, trapped fingers. The two people at the end of our table were in constant fear of being bumped into by people passing by. Elbows in! Don’t relax! We could, however, have happily overlooked all of this – if it hadn’t been for our waiter, who spoke to us with polite, yet passive aggressive undertones. Word of advice – DO NOT refer to your customers as “Sweety” or “Dear Friend”. We are NOT friends. We are PAYING customers. The food itself was only slightly above average – and really nothing to write home about. Nothing that was served excited or tantalised the taste buds to warrant the Michelin guide mention. Would I recommend the restaurant? Unlikely. Even if the service had been better? Doubt it. There are far better restaurants in Copenhagen that have better food and better service. If the service had been better, I wouldn’t have bothered with this review. But any bad service needs to be called out – and THIS is where customer service is key for any restaurant. Be polite - and mean it. We can tell when you don’t.
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