I won't be back. - NoMad Las Vegas - Trade Reservierungs
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Ranked #20 in Las Vegas's Best Hotels.
🤮 1/5 - I won't be back.
By 👻 @K. C., 02/10/2023 3:00 am
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First, the desk staff were super rude. Check in is at 3, I arrived at 2. Ok, no problem. I will happily wait. They took my cell number. I was very patient. At 4:00, a full hour after check in, the room still wasn't ready. This was on a Wednesday! The front desk guy never apologized, nothing. He was very rude, arrogant, had a little smirk. Once I finally got my room I asked why he never texted me that it was ready? He said their software often has problems with cell phones and can't text. Jesus. What an terrible excuse. A $5 burger joint has the ability to text people when their table is ready and an upscale hotel can't? Why even take my number then? The room was ok. Very thin walls. I could hear my neighbors in the bathroom. The decor is very funereal. I feel like maybe the Interior designer actually hated them a little, which is likely given their rude staff, so they decorated it horribly. Hats off to him or her then. At the end, they overcharged me on top of it all. I spent 30 minutes on the phone getting it all fixed. Again, no apology for their mistake. In the end, I think the management has not properly trained their staff. Crappy customer service. If,you stay at the NoMad, Check your credit card after you check out. That's the only way I knew they made an overcharge.
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