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14 Reviews
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We had a mediocre day at Atlantis.
We stopped into the water park as part of our cruise call. The hotel and waterpark seem nice enough, but there's nothing here, or in Nassau in general, that you can't get in the US. First off, the water park is on the opposite side of the resort from the entrance; it took upwards of 30 minutes just to get there. Then once you're there, the park itself is very confusing. It's really just 6 water slides, 3 pools, and a kids area. We were looking forward to a swim, but couldn't because the water was FREEZING. Food options were disappointing for what is supposed to be a luxury island destination; nothing but overpriced hamburgers, hot dogs, and chicken strips, which they apparently ran out of bc they didn't make it to the last ship. The beach is nice, though the jet ski rides are ridiculously expensive. Also worth noting, many of the shops and stores are closed on Sunday. Not the worst resort in the world, but I feel like there are better experiences to be had elsewhere in the Caribbean.
Be the first to ReplyI just got back from trip to Atlantis, with my grandkids,
I just got back from trip to Atlantis, with my grandkids, and had a great time. We stayed at the Reef but spent most of our time at the Royal. the amenities there, especially their water features were top rate. The staff were very pleasant and helpful. Getting around was very easy with the shuttle service they provide. The negatives in my opinion were that food generally were mediocre but expensive.
Be the first to ReplyBahamas is a great location for a beach holiday with lots
Bahamas is a great location for a beach holiday with lots and lots of activities you can find. From snorkeling to just swimming in a beach to aquarium to eating seafood! But does it require you to stay stay in the Atlantis Resort. Probably not. It's understood that this is an island and things are expensive! But, costs at Atlantis resorts were beyond my understanding! That said, the food was decent and so was the stay. There is no microwave oven in the rooms and looks like you are charged for heating up your food at any other cafes or restaurants! They have a casino(is it possible that it's rigged for you to lose :D). The restaurants in the resort are good and no one cannot get bored as there are so so many activities in the resort itself! Good place! Worth a try!
Be the first to ReplyMay 2023 We just arrived back from a week at Atlantis
May 2023 We just arrived back from a week at Atlantis resort at the Cove. We rented the Cabanas at the Cove for all 5 days and still had to wait everyday to find out is we were awarded a Cabana for that day. It was brought to our attention that the Casino Guest receive the Cabanas as comps along with many other perks. After 20 years of vacationing at Atlantis, generally once or twin per year, over 35 times, we have never been comped, upgraded or even recognized for our loyalty. We have spent over $700K over the years. This trip alone cost over $13K for the two rooms and $14k for the Cabanas. I asked to speak with a customer representative while the resort and was told they would contact me. I have yet to be contacted. It amazes me that after all these years our business does not seem to matter. In comparison we also use the Four Seasons and Ritz Carlton Hotels and after approximately 4 stays at each, we are treated like gold, receive upgrades and are viewed as VIP guest. If I do not hear back from someone regarding this matter I am sure that there are many other fine hotels in the Bahamas who would be interested in our business.
Be the first to ReplyWhat a truly terrible experience.
We stayed here for 5 days in July. The wait staff is incredible rude. We were yelled at by one waitress because we didn't order enough drinks from her. She claimed "she wasn't going to make enough money from us" right to our face. I also prepaid 1125 for a dolphin excursion that was cancelled they day of. They claimed all the excursions were cancelled that day because the dolphins were acting up but we came to find out this was not the case. Either way, I was promised a full refund that I have yet to receive. After calling, messaging, and emailing several times, I still have only received a partial refund. Yes, the facilities are beautiful, but it does not make up for the rude and unresponsive staff. It truly put a stain on our vacation and I would never go here again.
Be the first to ReplyWatch out for fraudulent charges while staying here.
This resort is notorious for charging guests for services that are bogus. They charged me $196.25 that we did not even recognize. When I confronted them about this bogus charge, they said that they would look into this and get back to me. It has been over 3 weeks, no response from them and they still charged my credit card for this bogus amount. Their customer service is way below what I would expect from a resort like this. I do not think I will ever go back to this resort. What a scam!!
Be the first to Reply-- Full Vacation Rundown --The Bahama islands truly are one
-- Full Vacation Rundown --The Bahama islands truly are one of the most beautiful places on earth & the Atlantis Paradise Island resort was nothing short of a dream getaway. My husband brought me here for 5 nights for a birthday celebration and i can honestly say in 6 days it was difficult to experience everything the resort had to offer. As you can imagine.... 600+ acres is a lot of ground to cover. One of our first activities after checking in was exploring the multilevel aquarium which is one of the resorts key features. The aquarium includes sharks, stingrays, an array of fish species and of course, the manta-ray. If you're brave enough, one of the resorts' excursion options is to snorkel the tank (photos included) mind you... the excursions and extras are how they make their money. These don't come cheap. We purchased an underwater phone case to videotape and this was one of my absolute favorite parts of the trip. We spent a couple of our days (and still didn't finish) on the resort exploring the many waterslides, lazy river, and plethora of pools and spas that span across the entire property. You'd think this is more for the kids.... absolutely not... it's an exhilarating experience for adults too. Another (cost-effective) way to spend your day is to enjoy snorkeling during low tide on the rear side of the resort. The sea floor is covered with sea urchins, starfish, coral & shells to collect. 'Pieces of 8' is one of the excursion companies that the resort partners with that takes guests off of the resort for a full-day experience of Exuma island + neighboring islands. We chose the package that included iguana island, pig island, swimming with nurse sharks, site-seeing Pablo Escobar's sunken plane, and a seafood dinner to conclude the day. This was undoubtedly the best day of the trip. The boat captains provided drinks and kept our group of 12 entertained throughout the entire day. The dolphin bay is probably one of the most popular attractions at Atlantis. (More of a half-day experience) This was also a great time of feeding and swimming with a few of their 40+ dolphins. As always, photo packages are available for extra $$. They get you here because besides their own company photography, no cameras are allowed. Soooo naturally, we fell victim to the photo package but were very happy with our album. As far as dining, and other attractions, COVID has definitely played a part in this. Make sure to locate the restaurants that are open before you're hungry as you may have a bit to walk to one close to you. Atlantis also has a huge casino, and string of restaurants & dessert boutiques within the marina. This is pretty reliable for dinner, i would suggest reservations to make sure. To conclude, Atlantis Paradise Island was all in all an incredibly memorable vacation. Pleased with staff, service, resort, dining, and most of all the outdoor attractions. Perfect vacation for couples, families or friends. Worth the travel.
Be the first to ReplyLet me begin by saying I'm giving this a one star rating
Let me begin by saying I'm giving this a one star rating because I was there on a Caesars entertainment "" Diamond status complementary four night stay. If traveling with a family, and having to pay for your room and food it is a very nice five-star resort. When you book a trip to Las Vegas , you're rooms are complementary, and that is the last you hear of it. This is exactly what I thought when I overspent in Las Vegas last August to earn this trip this October. Your food bill there as everyone states is very high. It is at least $250 per couple per day. I understand that. However, I also am there to gamble. My food tab and incidentals ran about $1500 after four days. I wagered close to $50,000. #10,000OfMyOwn. In Las Vegas a quick visit to a casino host and this bill would have been comped off. You will receive no such treatment at Atlantis. The gaming is exactly the same as any place else you win some you lose some, but in the end you expect your players club card to represent what you did and you expect to be rewarded, this is why we return to Las Vegas time and time again. At 9:00 PM the night before you check out, you pay a visit with their so-called casino hosts. These are people who simply look at a computer screen and tell you if you have done anything correctly. The end result was Mr. Kline you have wagered enough to get your rooms complementary and in addition we will subtract $85 from your food bill. This was confusing because my offer was to go there on a complementary stay. So this is like double taxation without representation. We who play at a certain level are there to basically trade our time and money for what we believe to be an extra experience. My final thoughts are this; If you are going to go to Atlantis, book the reservation like any other hotel stay in the Wisconsin Dells or Great Wolf lodge. Save your gambling dollars for Atlantic City and Las Vegas where Caesars entertainment can properly meet and greet you.
Be the first to ReplyWas in the casino, literally drinking a rum and coke
Was in the casino, literally drinking a rum and coke through a straw. Was told by Derek the dealer/pit boss at the moment that I needed to put my mask up, first off I'm double vaxxed and has covid a month ago. Secondly I was literally drinking my rum and coke when told to pull up my mask. I asked Derek how can I drink my drink if my mask is up to which his reply was "it's on you to figure it out." I then asked for his name, not yet knowing it, and he put his hand over his name tag and refused to provide his name so I could bring up my concerns to his management. I then took my phone out to try and take a picture of his not yet covered name tag and Derek literally grabbed my phone out of my hands. Now confused on what just happened I literally had to pry MY PHONE out of his hands. Completely unacceptable, at this point before I grabbed my phone out which Derek was not about to give up then I would be without a phone and down $1400.00. GRAND THEFT EVEN IN CALIFORNIA. DO NOT STAY HERE, this place is sketch and has change SO MUCH since I've been coming here (2001 ish) 7th trip. I have to honestly say what happened tonight ruin Atlantis for me and put a very sour taste in my mouth for this place. 1 out 5 stars for sure! Stay at Baha Mar much better casino staff, and more updated rooms ( I stayed in the cove 2021) already starting to show its age, balcony that Isn't fully sealed, rooms haven't been updated in a decade, stairs squeak, shits falling apart IMO.
Be the first to ReplyWe went in July and it was CRAZY EXPENSIVE.
We overpaid for everything but still I was OK with it until I find that the USB drive they charged me $392 for with pictures from 3 different dolphin and sea lion encounters is defective and I cannot get a computer to recognize it. When I try to call I either get dropped or cannot get through at all. I can hardly express how upsetting it is to lose these pictures as my partner is 80 years old with Parkinson's and this was a dream for him so those pictures were precious. Thankfully I have a book with 19 of them, but $392 for 19 pictures after spending literally $1,500 for the encounters is just NUTS!
Be the first to Reply3rd family trip to Atlantis.
Something has changed post Covid. Employees and the property are tired and less than desirable, this will be our last trip and I would not recommend for friends or family in the future. Rumor from staff is more than 500 employees have been laid off, this issue cascades into water park, restaurants, virtually every aspect of a place we once loved to visit. Four day trip for July 4th and we experienced a large percentage of water park attractions closed for no obvious reasons other than lack of personnel. You can feel the employees frustration and minimal effort and staffing level virtually everywhere in resort. Morale, friendliness, and service level is at all time low. Sad to say quite honestly.
Be the first to ReplyDirty, run down and not ADA accessible.
Really surprised that this is run by Marriott. Lots of smokers; bed linens smell like smoke. super noisy at night with college students packed in rooms, too cheap to drink at bar. No face mask enforcement and little compliance by guests. Only came here for grandkids. Thankfully I'm vaccinated. Meals are extraordinarily bad unless you get out of the resort for restaurants and activities. Plan ahead for guided nature and fishing trips that can be booked outside resort.
Be the first to ReplyFood was very expensive and not that good , they told me
Food was very expensive and not that good , they told me with food and beverage package i will get 15$ back for each $100 i spend and i spent $650 and they played with numbers to makesure i dont get any money back . I was very disappointed .
Be the first to ReplyGood afternoon .
Paradise Atlantis hotel the Royal . My family (6)Booked for 5 days 4 nights for my grandson 6th Birthday . We are getting ready to leave after a miserable 2 day stay . This is the worst experienced for me while on vacation in a third world country .The Atlantis is a hell hole in the sea . We were treated with Racism and bigotry's at this place by the staffs and guest . I want to say that I expected that from the guess but the security NO. I don't think the Atlantis staff knows this is 2021. As a black women who is a guess here I felt threatened and humiliated by two of the security staff at the Temple of Mayan hot tub area . Wrong resort if you are black and proud of it Well they say all that glitters is not always gold . Thanks never again Atlantis
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