My wife Ana and I stopped by for dinner as a walk-in last - Munno Pizzeria & Bistro Chicago - Kaufe eine Reservierung
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🤮 1/5 - My wife Ana and I stopped by for dinner as a walk-in last
By 👻 @Gerry W., 09/12/2022 3:00 am
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My wife Ana and I stopped by for dinner as a walk-in last Friday, September 2nd. we arrived at 6:20pm as was confirmed with the text message on my phone when we were added to the waitlist. What I found interesting was there were 3 empty tables outside and 5 empty tables inside at 6:20. So we waited thinking people with reservations would come and start taking these tables from 6:20 to 6:40, nobody came. Which was frustrating indeed - when the receptionist informed my wife then that ALL those tables were being held for 7pm reservations it was even more frustrating. Had they told us at 6:20 that we would have to wait at least 40 minutes so they could hold these tables, and only if someone didn't show at that time they would have opened a table for us, we would have left immediately and none of this would have been an issue. But instead we waited - and for anyone who has been to Munno knows, having 8 of their tables unused is basically HALF their restaurant space. In the future the restaurant could have done two things differently. 1) Been honest from check-in with us on the wait time and WHY the wait existed (there were no 6:30 or 6:45 reservations) they were holding all these empty tables for at least 40 minutes. Or 2) seat the customer with the expectation/ understanding we would be done in 40/45 minutes. Leaving people waiting and staring at empty tables is not customer friendly. We wound up eating at Fin Sushi that night and we were in and out in 50 minutes.That's all I want to say.
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