Unprofessional Service and Terrible Experience; Do Not Eat Here! - Morimoto Napa - Kaufe eine Reservierung
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🤮 1/5 - Unprofessional Service and Terrible Experience; Do Not Eat Here!
By 👻 @JRM, 07/04/2022 3:00 am
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We were greatly looking forward to dining here, but the experience has permanently turned us off dining here and at other Morimoto locations. We checked in for our reservation 2-3 minutes late, and the hostess said that she could not find our reservation. After looking at her computer again, she then said that our reservation had been canceled because we were more than 15 minutes late. When I pointed out both the clock in the restaurant and on her computer reservation screen said that we were only 2-3 minutes past the reservation time, she continued to maintain inexplicably that we were more than 15 minutes late. After I literally pointed to the time on her computer screen, she then ignored us and began talking to another customer. At that point, things became heated and another hostess came over to see what was wrong. She accurately noted the time and said we could be seated after all, but she neither apologized nor explained why the first hostess lied to us about the time. Even after I asked both hostesses why the first one lied, they simply ignored us. After being seated, our server told us that the hostesses get a percentage of the food ordered but not a percentage of the tips. So, we changed our orders and didn't order as much as we intended to avoid giving money to the hostess who lied. The whole experience left a terrible impression and influenced our reaction to the food which was neither flavorful nor memorable. To this day, i still have no idea why the first hostess lied about the time, but the restaurant's failure to even apologize for the unprofessionalism means we will not return and we cannot recommend anyone else to eat there either.
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