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Moon Palace® Cancun - All Inclusive Resort Cancún Reviews from The Last Year
2 1/2 stars
I read many reviews before our trip. I found most of them to be very true. There is a strong sulfur smell coming from the ocean. It’s worse in some areas. We smelled it everyday while walking .5 miles to the pool. Very few went in the ocean. Rooms are dated but not too bad. Pool service was great. It was clean and the staff were very professional. An adult only pool is needed for non Grand guests. The food was consistently bad. We compared the flavor and quality to airplane food. We tried several restaurants, pool service and room service (bad food). Service however was good. We tried several “alcoholic” drinks all over the property. The should just say it’s a dry hotel. To say they are watered down is being generous. For families who want to cheaply vacation with their kids I think this is a resort for you. For adults traveling without kids who want good food, good drinks with alcohol and relaxing pool time it’s not the resort for you. I’ve stayed at better.
Amazing resort where the staff work really hard
Please don’t pay attention to the bad reviews, moon palace is an excellent resort with extremely hard working staff who cannot do enough for you. We are still here as I write this and have come as 2 families of 4 - with 4 teenage boys between us. We have had no issues booking any restaurants for all of us and the food has been incredible with lots of variety and options all day. The beach is lovely as it can be, they work hard to battle the seaweed, it is unfortunate that this climate change issue has affected the water and beach, but this isn’t the fault of the resort! We paid money to go into the grand for the day which was good value as can use the water park and restaurants. We have also booked some trips and looking forward to the cenotes!
Fantastic family holiday
Back from an amazing experience @ Moon Place, Cancun. We stayed in Nizuc and couldn't fault the accommodation, we had a garden/sea view room which was wonderful and was cleaned daily. We experienced all restaurants and Habibi's in the Grand was our favourite. Least favourite and not worth going too is Los Caporales in the Lobby of Nizuc, (we went lunch time) and Agra - Indian served near the pool in Nizuc for dinner- it's not a patch on the Agra a la-carte restaurant which is def. worth going too, best fish curry ever. Hubby played a round of golf and we experienced breakfast and dinner at all restaurants there, all were fantastic. Must give out a massive shout out to Edwardo, Alfondo & Daniel - pool conceriege @ Nizuc who's attention to detail and service at the pool was exceptional every day. If you are looking for a beach holiday, this is not the place to stay, we saw no-one on the beach or swimming. Seaweed lines the shore line, which to be fair they were clearing up everyday. The smell is not pleasant we didn't really smell it at Nizuc but you will def. at Sunrise. The cost of the tours were ridiculous, exp for a family of 4. We done the Dolphin exp, which was wonderful. But not what we thought, seeing them in a pool and not in the sea didn't sit comfortable with us. We will be back....
Group of 17
We just returned from Moon Palace Sunrise. The food was great but the servers really make the meals special. Shout out to Josue at Palapa Asadero for remembering us each day any making sure we were taking care of! Eleodoro at Riviera Maya made the whole meal an experience not just dinner! Delfino took care of our big group for breakfast at Gondola, we had time to relax and enjoy time together. And Gaspar at Carvao(formerly known as Arreficies) he was not our main server but gave our large table so much attention and made the best Mayan Coffee. These people made our trip memorable and made us feel special!
Great Service
The service was the best at el smoke Texas style. We were sitting down no more than 20 seconds when the servers came straight to us asking if we need any drinks or food and everytime we would request something, they would bring to us within a minute.
good times at smoke
restaurant smoke is very good. restaurant manager lorenzo was awesome. food is fantastic!!! had a great time. highly recommend it. all the food is fantastic and the service was awesome. come by and check it out. you won’t regret it. definitely coming back
Trip is not complete without meeting Ernesto the Dancing Chef!
We always enjoy our time at Palace Resorts and this trip was not exception. This time we want to give a shout out to Ernesto the Dancing Chef. Best ice cream and hands down best dance moves! Your trip will not be complete until you've danced for some ice cream!!
Dancing chef poolside
Ernesto the dancing chef serving ice cream poolside made our weekend! So fun, friendly, best ice cream server in the world. He dances with you and makes you feel so special as he serves you a bowl of delicious fresh ice cream or sorbet!!
Eneresto the Dancing Chef is one of the gens of this place
Ernesto the Dancing chef is the BEST. He dances, serves ice cream and brings all the energy. The man is a gem and should be everyone's bestie. If you don't see Ernesto, you're missing out on one of the best parts of this resort! While you're enjoying the pool, be on the lookout for him!
Won't likely return :(
Beds so comfortable, food was good, service was great. Dancing chef was the best. The trip planners were not great. First excursion was amazing, booked a second one being told it would include everything that it did not. They refused to help and we had a 12 hour day with one small snack, hours left on an island when told only 2 hours and one meal in 12 hours.
Ernesto
Ernesto is the best ice cream man and dancer in the whole resort. Ice cream was delicious and he’s so fun. Gracias Ernesto
We will be back!
Our family of four just spent 8 nights at Moon Palace Sunrise and we really had the time of our lives. The service here is the best we have had out of several all-inclusive resorts we have tried. The employees seem genuinely happy to be here. I believe this resort and its Palace Foundation does a better job than most of supporting its staff and it really shows. I had dinner last night with my youngest son at the Pier 8 Seafood restaurant and met the loveliest waiter, Javier Cuautle. He's is such a kind soul and deserves to be recognized for his wonderful service and positive energy. We had great conversation with Ivan at Momo restaurant and he was incredibly helpful navigating the menu and our allergies. Alejandra at the vacation planning desk was wonderful to us and helped us plan the perfect day trip to Isla Mujeres. Thank you so much, we had the BEST DAY ever! Ernesto the dancing ice cream man is a real treasure and a must visit for everyone staying here! He is so much fun!! Look for him near the pools in the afternoons. Be sure to note the employees who stand out to you and make your trip even better We have learned that they benefit from these mentions through an incentivized program that has many perks and benefits - it really makes a difference for your stay and in their careers. Cheers Moon Palace, you'll be seeing us again!
Moon Palace Sunrise ice cream
Ernesto the dancing chef is amazing! He made the atmosphere so much fun! Shaking his booty, making everyone dance and smile. He is the best! Our experience was made 100 times better because of him. Can't not wait to come back with my family. Give this man a raise.
Cancún's Best Hotels that are most frequently booked by customers of Moon Palace® Cancun - All Inclusive Resort Cancún
Top PostsGreat Service - amazing dinner!!
Read about the site in NYT and bought a reservation at Mother Wolf in LA 2 days later. Worked great and the food was amazing!!!
Last Reply by 👻 @AssuringPrice78 (08/08/2023 7:25 am)
16 Thumbs Up
2 Replys, 1 commentWorked perfectly!
Got the reservation (that I couldn't get anywhere else) and was able to entertain a group of friends at the infamous Bern's Steakhouse.
Last Reply by 👻 @DiscriminatingPoison48 (08/08/2023 12:14 pm)13 Thumbs Up3 Replys, 0 commentsGot into Nobu Malibu
Wonderful! My parents are visiting and we have wanted to go to Nobu Malibu for years. I tried getting a reservation myself but it was next to impossible. So glad I was able to buy a reservation on appointment trader for a decent price!
Last Reply by 👻 @ConstantFold59 (10/20/2023 5:50 pm)6 Thumbs Up1 Reply, 0 commentsVery easy
Was very hesitant going into this experience but am glad to say that it worked out very well ! will definitely use appointment trader in the future
Last Reply by 👻 @FineCrush77 (07/29/2023 8:52 pm)8 Thumbs Up3 Replys, 0 commentsFabulous Lunch
I was veeeeeerry skeptical that this would work, particularly at a restaurant as hard to get into as Nobu Malibu, and it was perfect! We had lunch outside on the patio and it was fabulous!
Last Reply by 👻 @GainfulEdge65 (03/19/2024 2:48 am)5 Thumbs Up1 Reply, 0 commentsGreat reviewer team
Just wanted to take a second to shout out the reviewer team. Even though they probably review hundreds of listings and bids a day, they still take the time to leave great comments and respond relatively quickly. Thanks!
Last Reply by 👻 @IngenuousButton32 (06/02/2023 11:01 am)6 Thumbs Up1 Reply, 0 commentsIncredible
I got a reservation to Don Angie, which I've been trying to book for weeks! I am very happy with this service.
Last Reply by 👻 @FineCrush77 (07/29/2023 8:51 pm)6 Thumbs Up2 Replys, 0 commentsBest platform out there!
Super simple, easy, and fast to secure reservations for hard-to-get restaurants and locations!
2 Thumbs UpThis app is life changing
This app has opened my world up to so many wonderful new experiences I would never have the chance to have without access to this awesome app! 10/10!
Last Reply by 👻 @GrippingAttraction64 (08/11/2023 5:43 am)4 Thumbs Up2 Replys, 0 commentsWorked perfectly
Was a little nervous at first but was pleased to see that the booking went through flawlessly.
Highly recommended.
3 Thumbs UpSuccess on Short Notice
Was able to snag an indoor table at Don Angie through an absolutely seamless worry-free process.
Worked perfectly, thank you!
This is a crazy holiday season in NYC and I was very pleasantly surprised to see that AppointmentTrader works! Will be using again!
Worked flawlessly!
Worked so well! I was a bit nervous, but everything went very smoothly. purchased the reservation, and got into the restaurant seamlessly.
Last Reply by 👻 @CelebratedStreet63 (03/15/2023 7:29 pm)16 Thumbs Up5 Replys, 3 commentsLove this app!
So glad I came across this app :)
Last Reply by 🥩 @DecadentRoof69 (01/30/2023 5:54 pm)8 Thumbs Up2 Replys, 0 commentsQuick table in Miami
I didn’t have my hopes high as it was a party of 4. In 24 hours I had a carbone reservation available! I was very happy as my family really wanted to come here
Last Reply by 🥩 @DecadentRoof69 (01/30/2023 5:54 pm)7 Thumbs Up1 Reply, 1 commentPrime time, great meal
So easy and had a prime time which I can never seem to get on normal res apps. So worth it
Last Reply by 🤠 @DeliberateScale19 (02/01/2023 9:42 pm)3 Thumbs Up1 Reply, 0 commentsGot impossible NYC res
instead of waiting weeks I got my 4 charles reservation instantly
Last Reply by 🥩 @FamousStation67 (01/10/2023 10:55 pm)3 Thumbs Up1 Reply, 0 commentsWorked perfectly to get into Carbone. So delighted
perfect
Last Reply by 😎 @MaternalRecord73 (01/22/2023 6:32 pm)3 Thumbs Up1 Reply, 0 commentsWorked well, got me into a restaurant with no availability
I was skeptical, and I still don't really know how they managed to find this hard-to-find reservation, but it was a win-win from my point of view, and I'll use this service again.
Last Reply by 👻 @AuthoritativeUmbrella71 (12/01/2022 12:40 pm)10 Thumbs Up3 Replys, 1 commentLast minute reservation for Delilah Las Vegas
Got a last minute reservation, dinner for 2 at Delilah Las Vegas: super impressed! The process was simple, transaction seamless. We had an amazing time! Couldn’t be happier! 😍
Last Reply by 👻 @AuthoritativeUmbrella71 (12/01/2022 12:41 pm)8 Thumbs Up3 Replys, 2 commentsIt works!
Ok at this point I've attended a reservation purchased on AT by a friend and sold a reservation personally. Both worked pretty smoothly, nothing sketchy about it. A few areas for improvement including a way to more directly communicate between buyers and sellers, but the app always seems to be in development. AT customer support is really(!) responsive and helpful too if you have questions!
Last Reply by 👻 @ZestfulSeed54 (11/29/2022 12:45 pm)5 Thumbs Up2 Replys, 0 commentsMoney transfer
As a seller, I like the fact i have the ability now to transfer money out of my AT account and into a bank account. Makes getting the money much easier then the process before.
Last Reply by 💯 @BraveHand53 (11/28/2022 7:49 am)6 Thumbs Up1 Reply, 0 commentsLove this app
Got to go to places otherwise unreachable
1 Thumbs UpEasy Access
Very easy to get into one of the hardest restaurants to reserve in New York.
Last Reply by 👻 @EnjoyableJelly34 (11/14/2022 12:34 pm)5 Thumbs Up2 Replys, 0 commentsPayouts Blocked Because of Sell Through Rate
Does anyone know how AT plans to handle cases where a seller is quitting the platform but has a sell through rate <25%? The error message I got said to fill more bids or find other ways to increase the rate.
Is AT really going to block sellers from withdrawing their money? Especially revenue made before the sell through rate was introduced??
Last Answer by 👻 @FetchingWatch40 (07/03/2024 11:00 pm)4 Thumbs Up2 Answers, 2 commentsTune into NBC News - Top Story Tonight 7:40p ET
Let’s go. Get more people placing bids!
Best answer by 👻 @GiddySoup13 (05/02/2024 7:28 pm)3 Thumbs Up1 Answer, 3 commentsI will give you 50% of ALL of my PROFITS if you teach me how to make profits?
LOL. Thank you The New Yorker.
Best answer by 🍑 @BraveCloth47 (04/26/2024 2:58 pm)3 Thumbs Up3 Answers, 3 commentsAppointment
Transferring reservations is not supported in AT. Why not just use the name in the AT screenshot?
Best answer by 👻 @CopiousMotion64 (11/19/2023 1:39 pm)2 Thumbs Up2 Answers, 5 commentsBuyers interested in Bern's Steakhouse: PLEASE READ
Same goes for 4 Charles and I Sodi
Best answer by 😺 @ChattyChain37 (09/08/2023 5:38 pm)6 Thumbs Up1 Answer, 1 commentPrepaid Reservation Fee
Agreed. Ultimately not addressing this month after month is clearly resulting in a drop in certain venue’s rankings & sales.
Best answer by 🥩 @FamousStation67 (07/06/2023 6:51 pm)4 Thumbs Up2 Answers, 7 commentsCongrats on 3 mil
🍾🍾🍾🍾🍾🍾🧨🧨🧨 now on to 30 mill!
Best answer by 🦩 @FluffyStar64 (06/01/2023 9:28 am)5 Thumbs Up4 Answers, 4 commentsNeed to cancel a bid, not getting a response… how do I do it?
Click on "Take off the Market Option" in your portfolio
Best answer by 👻 @HandsomeCollar14 (06/29/2022 11:31 am)4 Thumbs Up6 Answers, 3 commentsWorking on your bid?
Your bid has been “matched” with a reservation. From the time a reservation has been located, the seller of the reservation must connect with moderator to give transfer information for reservation. If the seller;however, does NOT respond to reservation transfer, then your bid is reprocessed and returns to the first step, which is connecting your request to a reservation.
Best answer by 👻 @EvocativeFold67 (10/02/2021 7:37 pm)3 Thumbs Up12 Answers, 1 commentProcess after bid is accepted.
Hey @EvocativeFold67, welcome
to appointmenttrader! Once the reservation is in your portfolio, you definitely own the timeslot, the review team would not have approved the trade if the reservation wasn't confirmed - so you are going :-) Judging from your post you bid today and are going tomorrow - don't worry as long as you initiated the name transfer, you are good - the transfer service has to work with the opening hours of the reservation team of the respective venue. You will likely see the transfer confirmation a couple hours before your reservation time.
Best answer by 🥷🏻 @ColorfulRod45 (09/18/2021 1:07 am)3 Thumbs Up1 Answer, 2 commentsWhere do the Reservations on AppointmentTrader come from?
Mostly from people who don't need their reservations or appointments any longer. AT has no relationship with places listed and acts as a platform connecting buyers and sellers making sure that listed reservations are real and that privacy is not compromised when transacting.
Best answer by 🦩 @FluffyStar64 (07/13/2021 9:05 pm)3 Thumbs Up12 Answers, 2 commentsWhat happens if my bid expires unanswered?
Hey @FluffyStar64, thanks for the question! When you place your bid the amount gets transferred in a deposit account, the second you either cancel your bid or a few minutes after the bid expires the funds are moved back into your main account from where you can refund it to your payment method or use for other transactions.
Best answer by 🥷🏻 @ColorfulRod45 (07/08/2021 9:28 pm)2 Thumbs Up4 Answers, 4 commentsMoon Palace® Cancun - All Inclusive Resort Cancún User Reviews & Question Forums
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