AppointmentTrader FAQ - Matsuhisa Munich München - Kaufe eine Reservierung
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Matsuhisa Munich München Reviews from The Last Year
Japanese Culture Delivered
Chef Nobu generally doesn’t disappoint and this is no exception. Experience was great and so was the food and ambiance.
Not worth the money! Unfortunately poor service!
Unfortunately, it's nowhere near what it promises and deserves! We had already reserved a table for 4 people several weeks ago to celebrate our son's birthday in comfort. We didn't want a party or any special treatment, we just ordered a small chocolate cake. That was it! Of course, we had previously looked at the menu online on the Matsuhisa homepage and were looking forward to it. The first thing we had to do after arriving was to scan the menu as a QR code, as was the case during the Corona period, which was a bit disturbing in a restaurant of this class and after such a long time after Corona, but not a disadvantage. We immediately noticed that some of the chairs had worn backs and some of the tables were scratched. There were no tables set, at least our table didn't have a tablecloth. Not a bad thing either. We also noticed that the scanned menu didn't have some dishes, especially from the starter, which we could see online. The tacos and mini Wagyu burgers, etc. were missing. When we politely asked our very cool and distant waiter, he simply replied that this was a Japanese restaurant. Of course, he forgot that Matsuhisa is dedicated to Japanese-Peruvian cuisine. So there were no starters for our two children, who just don't like fish. When we asked if there was an alternative starter, the answer was again that this was a Japanese restaurant. We finally understood! Fabio, our waiter, was also not very talkative, which could be due to his lack of German, but we could have spoken English if he had asked! So we started ordering a few starters that we liked: shrimp, tempura, edamame spicy and crispy rice with tuna. Since we were already there at 7:20 p.m. and the children didn't have any starters either, we ordered the main courses straight away. When I wanted to order beef fillet skewers, our waiter said that they were small portions. So, problem solved and we ordered 2x beef fillet skewers (30 €/portion) as a starter for the kids. Then 3x beef fillet and a portion of chicken as a main course. When we asked for side dishes and asked for side dishes to fill us up, our waiter repeated again, this time in a more derogatory way, that this was a Japanese restaurant. OK, got it! Suddenly it occurred to him that they had a raw spinach salad that you could eat as a side dish, and we were immediately happy that there was any positive recommendation at all and ordered it. The drinks arrived one by one over the next 15 minutes. That's when we noticed that there was no coordination in the serving. First, of course, water was served, which our waiter had right there at the service counter. Then the other drinks, such as wine, cocktails and soft drinks (wrong twice!) really arrived at 5 minute intervals. By then the first soft drinks (0.2 l Coke) had of course already been drunk. The starters were brought in the same way, but at 10-minute intervals. First prawn tempura, then crispy rice and finally, after 20 minutes, the beef fillet skewers. Edamame was not brought at all. When we pointed out the missing edamame to the waiter, he said we hadn't ordered it. So we ordered again and finally 5 minutes later the edamame arrived. The highlight was the main courses, they tasted very good and the portions were sufficient. The chicken was very good and tasted juicy and tender and the sliced beef fillet was good in portion and tasted good. There were various sauces to choose from and they were good too. HOWEVER: first only the chicken dish was brought! Without any indication that the rest was coming. A little embarrassed, we didn't know what would happen next, would the rest come or not! We waited about 10 minutes and then asked the waiter whether the rest was coming too. Of course we wanted to eat together and not each of us on our own. Again the waiter took the liberty of telling me with a disparaging smile that this was a Japanese restaurant. I told him that I had been to Japan, Tokyo, before and that I took his constant references to "Japanese" restaurants as an insult. I asked if he had ever been to Japan, which he did not understand. We called the restaurant manager and he apologized, saying that they had a full house today, which is no excuse for us. So we returned the chicken and 20 minutes later, at around 9:10 p.m., we finally received the main courses together. When we then went to collect the cake we had ordered for dessert and had even confirmed in the afternoon when we called, a chocolate mousse in the shape of a ring, the size of a palm, with a Happy Birthday chocolate border suddenly appeared. For 4 people!!!!!! We are completely disappointed and cannot recommend this restaurant at all. It is not enough to just be in the Mandarin Oriental hotel and think that all guests put up with this and walk past it unscathed. As in previous years, this restaurant never lasted long. It constantly changed its motto and direction due to a lack of good management. Unfortunately, one star too many!
Excellent sushi, great dessert!
Excellent sushi - best dessert ever eaten! Go for the cheesecake option! Great service and atmosphere. Would recommend and will get back!
Wow!!!
This is the best Japanese experience in life: excellent quality of food and excellent service... everything was delicious, I can't wait to go back
Best Sushi in Town
Everything was perfect! Great service, high-quality and fine food and an exquisite selection of wines and sake! Anytime again!
Exceptional service and the finest food
Excellent service. We didn't even have to express our wishes... the service and the food were top-notch. Fantastic!
Great breakfast and top service by Sima
We have got breakfast. The restaurant is very nice and you can have there most of the things you can image a breakfast buffet can have. Berries, nuts, vegan pancakes. Delicious coffee. They offered me some quinoa pancakes (not on the menu) specially made for my vegan preferences. The decor of the place is top. The best of all is the service. Sima, the lady who attended us, gave us all the attention and pleased us with any detail that we wanted. Amazing service. Prices are high as expected in a place like this. If something was missing I would recommend more jam flavors, peanut butter, almond butter, any nut butter.
Amazing breakfast with exclusive vegan options and excellent service from SIMA!
We decided to come to breakfast at the Matsuhisa to have a great start into the birthday celebration day of my husband and it absolutely met our expectations! Food was amazing with lots of vegetarian and vegan friendly options! Fruits were so juicy and great variety. Not to say the assorted options of bread, cakes, cookies, seeds, nuts…and the coffee yummy! But what was really a highlight of the experience was the amazing service we got from SIMA! From the moment we arrived she made the birthday experience so great for my husband, brought him some vegan surprises from the kitchen, specially cooked for him. She was absolutely kind, friendly and making us feel like at home and my husband like the King of the day! Thanks so much SIMA for your excellent service! You were amazing!
Super slow and chaotic service
Good location on second floor of Mandarin hotel. Welcomed by smiling hostess. And thats were service to ends… after 10 minutes waiter shows and after another 10 brings bottle of water. It took 100 minutes (hundred) the whole disorganized team to serve 2 dishes…. The food is really good but the pace of delivering food kills the experience
Amazing!!!
We came for dinner for with friends and we were warmly welcomed by host and was seated at the sushi bar. We got the omakase menu, and Everything was amazing. Including our server Gabor, he was great! Thank you for the Amazing experience!!
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AppointmentTrader FAQ
Questions and Answers around the platform.
66 542 People following
1 084 Questions
767 Answers |
Ask a question about AT |
Payout limits? Have 1k… |
I haven’t withdrawn money either yet. Curious about this ….
Payouts Blocked Because of Sell Through Rate |
Yes unfortunately they are finding more and more ways to lock up sellers money. Sell thru rate, refund rate, limiting withdrawal amounts ler day and per month (which for me are the same number which makes no sense). Lot of sellers leaving as you can see from the lifetime sales not really increasing. Most posts on here are frustrated sellers which is not a recipe for success
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Let’s go. Get more people placing bids!
I will give you 50% of ALL of my PROFITS if you teach me how to make profits? |
LOL. Thank you The New Yorker.
Appointment |
Transferring reservations is not supported in AT. Why not just use the name in the AT screenshot?
Buyers interested in Bern's Steakhouse: PLEASE READ |
Same goes for 4 Charles and I Sodi
Prepaid Reservation Fee |
Agreed. Ultimately not addressing this month after month is clearly resulting in a drop in certain venue’s rankings & sales.
Congrats on 3 mil |
🍾🍾🍾🍾🍾🍾🧨🧨🧨 now on to 30 mill!
Need to cancel a bid, not getting a response… how do I do it? |
Click on "Take off the Market Option" in your portfolio
Working on your bid? |
Your bid has been “matched” with a reservation. From the time a reservation has been located, the seller of the reservation must connect with moderator to give transfer information for reservation. If the seller;however, does NOT respond to reservation transfer, then your bid is reprocessed and returns to the first step, which is connecting your request to a reservation.
Process after bid is accepted. |
Hey @EvocativeFold67, welcome to appointmenttrader! Once the reservation is in your portfolio, you definitely own the timeslot, the review team would not have approved the trade if the reservation wasn't confirmed - so you are going :-) Judging from your post you bid today and are going tomorrow - don't worry as long as you initiated the name transfer, you are good - the transfer service has to work with the opening hours of the reservation team of the respective venue. You will likely see the transfer confirmation a couple hours before your reservation time.
Where do the Reservations on AppointmentTrader come from? |
Mostly from people who don't need their reservations or appointments any longer. AT has no relationship with places listed and acts as a platform connecting buyers and sellers making sure that listed reservations are real and that privacy is not compromised when transacting.
What happens if my bid expires unanswered? |
Hey @FluffyStar64, thanks for the question! When you place your bid the amount gets transferred in a deposit account, the second you either cancel your bid or a few minutes after the bid expires the funds are moved back into your main account from where you can refund it to your payment method or use for other transactions.
Does customer support ever respond?
I asked several questions and they are not responding. Wondering if it’s just me or it’s a general issue
Give the best answerBanned from Resy
Anyone has had to deal with that? AT support is unresponsive
Give the best answerWhy would a bid have zero views?
Can you see a bid without actually "viewing" it?
Give the best answerI’m wondering has anyone ever got a reservation for raos off this actually
Lookin to come to New York to eat raos didn’t know if anyone actually get a reservation
Give the best answerWhat does it mean 4 concierges?
What does it mean 4 concierges?
Give the best answerWhen do transfers happen?
I thought transfers (in name) were supposed to happen 7 days before the date of the reservation, but I am now 3 days out.
Give the best answerHow do I close my Appointment Trader Account?
I have not been able to use my account as a seller for over 4 months because of all the restrictions. I have a couple hundred dollars in my portfolio that is frozen because of this. I have requested support for months without any replys. I would like to permanently close my account and get the funds that I earned, how do I do this?
Give the best answerNobu Toronto
Why are there no reservations available for Nobu Toronto. The restaurant has been open for a while
Give the best answerRestaurants Canceling Reservations
Hi, has anyone experienced a restaurant automatically canceling a reservation on them after posting it on AT to sell?
Give the best answerReservation scam?
I purchased a reservation and when I contacted the restaurant they had no reservation booked under the name I was given. Will I be able to receive a refund or what should I do?
Give the best answerWhen do the transfers into the buyer's name happen?
I have a transfer pending and the reservation is in 5 days, but the transfer into my name hasn't happened yet.
Thanks!
How Do I Know If Seller's Are Seeing My Bid
I placed a bid on a reservation a little over a week ago. It is a premium bid and the amount is high enough for concierges to be notified. There haven't been any other bids placed for my day/time/party size. I haven't received any chats or activity on it. I'm very new to AT so I wasn't sure if this just means that nothing is available or that I did something wrong.
Give the best answerI can’t reach the restaurant
I can’t reach the restaurant, because they have no phone number, but I made a reservation at bungalow, paid for it to transfer to a different name, and the restaurant just told me that that reservation was canceled yesterday. Tried to get in touch with the seller, but nobody is answering me anywhere, and I don’t know what to do.
Give the best answerRefund?
If I don’t get a reservation, will I get my money back?
Give the best answerFuture reservation
How can I bid on future reservations on dates the restaurant hasn’t released tables for yet?
Give the best answerHow do we get a refund on the bid we paid for but did not get any reservations.
I had placed a bid for the Dover restaurant in London and paid for it using a credit card. We wanted to withdraw the bid almost the next day as our travel to London got cancelled. What is the process for a refund. I kept writing to them multiple time but have not received a single response. The query gets closed after a day, the reason is that there have been no responses to my query, as obviously appointment trader doesn't want to refund the money.
Give the best answerUna pizza?
I can add money
Give the best answerQuintonil Mexico City pricing
I’m trying to bid on reservations for one at Quintonil in Mexico City. When I select the details of my preferred reservation search parameters, it suggests $40,000 as the bid amount? This seems to be a mistake or perhaps it’s in Mexican pesos. Can someone explain what’s going on there so I can make my bid. thanks.
Give the best answerWhen I will know if the offer was accepted p denied.?
When I will know if the offer was accepted p denied.?
Give the best answerIs it okay to buy a reservation for table for 4 and just 2 people show up at Delilah?
Is it okay to buy a reservation for table for 4 and just 2 people show up at Delilah?
Give the best answerNo show reimbursement?
I am not sure if this isn't the case, but I was wondering if no show fees are reimbursed anymore? Support has read my request and proof for reimbursement, but I have yet to receive any substantial communication back nor a refund. Has anyone else had this problem?
Question
Why is bidding higher for time between 5-11pm vs 6-7pm? Sometimes when I go to bid between specific hours it is like $20 and I don’t mind upping it but why does it start so much higher for the range? I don’t want a 10pm res.
Give the best answerAppointment trader charged my card but I never got a reservation. What should I do?
What if the charge went through but the system never registered a transaction?
Give the best answerReservation transfer issue
Purchased double chicken please for two hours from now and no response from Appointment Trader regarding my name transfer request which I paid for yesterday. I believe the original reservation holder is a bot as it seems like it when i tried contacting directly. Do I have any recourse if they won’t let me in the restaurant?
Give the best answer