Lovely decor, disappointing experience - Lupo Verde Washington - Kaufe eine Reservierung
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😒 3/5 - Lovely decor, disappointing experience
By 👻 @Midge299, 10/13/2019 3:00 am
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This is a charming restaurant, and I really wanted to love it. The brunch menu was limited, and it seemed a bit over priced; when the small portions of food came out, I knew it was overpriced! Our server was sweet and accommodating, but what really ruined our meal was when we asked for salt and pepper. The pepper came out in a grinder and the salt on a plate. My husband and I lightly salted our dishes and then, when we tasted our pasta and eggs, we realized that we had been given sugar instead of salt! We had to send the food back, and while it came back quickly, we were surprised that management- who knew about the situation- did not take anything off the bill or offer us anything as a gesture of apology. That is what elevates good management and customer service to excellent. Almost $100 for three for brunch (with small portions) is significant, and I wish Lupo Verde had done more to acknowledge their mistake and our inconvenience. The food was fine- maybe would have tasted better without the bad taste that was left in my mouth.
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