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lulu Paris Tripadvisor Reviews
Latest Reviews On Tripadvisor
15 Reviews
0 Replys |
Will not recommend again.
I experienced LouLou's for the first time in 2020 (right before the COVID pandemic. When I attended during that time, the service was attentive and the food was amazing. During my birthday trip to London this year, I decided to make a special trip to Paris with the intent of taking my friend to LouLou's to have the same experience. Unfortunately, it was not comparable. After checking in with the front desk, we were walked to our table. The host proceeded to take our coats while we were sitting at our table and provided a ticket for our coats. The food and drinks were amazing. I intentionally ordered the truffles I had in 2020. I noticed that other surrounding patrons received the option to have grated Parmesan with their pasta (as we were offered in 2020). We were not offered that option. When I questioned this, I was told that Parmesan and black truffles won't taste good together. I decided to not press my concern. At the end of the night, we decided to settle our bill due to the restaurant closing. My friend alerted the waiter that it was my birthday (this was also noted in the reservation made online). Our waiter acknowledged this and brought out 2 wrapped pieces of chocolate candy with a candle pressed through. This was highly disappointing. I asked to speak with the manager and alerted her of my concern based on the two other birthday celebrations in my vicinity and the beautiful desserts brought to them. I was told (very loudly and brashly) that the other 2 birthday guests paid for their desserts. I understand if this is this restaurant's policy (regardless of the countless amounts of complimentary birthday desserts that were provided to me on this trip) but, the way that the manager spoke to me was COMPLETELY disrespectful, condescending and off putting. After stating the companies supposed policy loudly and aggressively, I asked if my coat could be provided to me. She told me that she did not handle that and that her colleague took care of that and proceeded to walk away. We waited for over 10 mins for someone to provide us our coats (or take our coat ticket). No one came or checked on us. We decided to get up and get our own coats. We were asked about our experience. I said that it wasn't the best. I was asked why. I told them it was affected by a manager that was a tall woman with brown and black glasses and black hair. I was asked repeatedly to describe her. I asked if I could get her name because I wanted to send a formal complaint based on how we were treated. The crew spoke French in front of us for several minutes and declined to give us her name. This experience was very unfortunate. Since 2020, I have recommended several Executives from both Fortune 500 companies I've worked for to visit LouLou's based on our experience (at that time). I also wanted to support the company because I was aware of their closure post the pandemic and I wanted to support their business. I will NEVER recommend this restaurant to anyone ever again. The way that we were treated and dismissed was disgusting and demeaning. It is my hope that the company will provide some additional training to their upper level management in regard to communication and hospitality.
Be the first to ReplyA smile is the only free thing in life…smile!
The food is tasty and well presented. Unfortunately, the girls at reception are haughty and it seems like they hate their jobs. A smile won't hurt them...
Be the first to ReplyGreat service
Great place for a dinner for two. A good wine list, with a regular value for money. I would definitely go back to Loulou
Be the first to ReplyFun Outside Eating in the Tuileries Gardens
Excellent food, a bit pricey. Many visits to this restaurant, first time eating inside. Outside venue adds much to the ambiance and fun of eating here with the setting near the entrance to the Louvre. Always go back for the Pesto, best I've ever eaten. Would recommend for eating outside on a Sunny day taking in all the activity in the Tuileries Gardens!
Be the first to ReplyBrilliant staff and cocktails!
I contacted LouLous in January because I didn’t want to miss visiting whilst we were in Paris. The staff were brilliant and accommodating for 11 of us. The cocktails were some of the best we have had (Pistachio was a winner!). We only wanted a few sharers/snacks and although there was some confusion, the manager and staff accommodated last minute which I really appreciated. Highly recommend, very professional and great for special occasions.
Be the first to Replywell located. pleasant terrace when the weather is nice, which it was, but scandalous price of a glass of wine: €29!!!
good lunch, but surprise at the bill (glass of Sancerre, correct, no more at 29€)!!!! ask for the card to be presented to you before ordering!
Be the first to ReplyTremendous
This is a restaurant worth seeing. The service is perfect. The dishes are excellent the only little thing that is annoying is that it is very very hard to reserve and if you do not reserve it is not possible. If you can go there, be careful to plan a small budget anyway.
Be the first to ReplyOK
The restaurant is beautiful. The staff seemed harried but the service was ok My husband had the loup (sea bass) and it was excellent. I had the octopus risotto and the octopus was so tough I had to ask for a steak knife and still could not cut or eat the two pieces on top the “risotto”, which I’m not sure it was risotto it was so dried out. It was like the rice you get at the bottom of a good paella dish, a little crunchy. It was like it had been left u see a warmer for 30 minutes. Anyway, I thought this was the way octopus was supposed to taste - and my husband said maybe it was supposed to be more of a paella then risotto (list in translation) until I had a wonderful octopus dish at a nearby bistro (Volney) later and it was tender and wonderful. Price to value was high for the quality of my meal. My husband’s meal was great.
Be the first to ReplyDelicious dinner with the best vibe
The food was delicious and vibe was so good!!! Loved our dinner here. Definitely recommend the Vodka Pasta and Saint-Germain Spritz!
Be the first to ReplyJust 'okay'.
We booked LouLou for a birthday celebration for my sister and we're disappointed. When we arrived the front-of-house staff were rude and looked as though we were inconveniencing them, one member of the team in particular. A second host, much friendlier than the team member that met us at the door, the first showed us to our table, upstairs with a great view of the Eiffel Tower. The waiters were very helpful, welcoming and knowledgeable about allergens making me feel comfortable about the gluten-free and celiac-friendly options. I was pleased to know that the salads, lots of the starters and that all of the pasta dishes could be made with GF pasta. Service was really slow and the restaurant wasn't full so I was surprised. The food was, ok. Starters were nice but nothing special and I've had much better Italian food elsewhere. For the price, I had expected this to be great but the pasta was CRUNCHY and hard (not Al Dente, just not cooked) and we had to send it back. When we left I received a second notification on my banking app, I had been charged my full deposit as well as our bill. Luckily I was just outside and turned back to ask the team about this, the same host was at the front, looked us up and down, and said 'whoops mistake' with no apology. I was told that this would be refunded and that i'd receive an email to confirm this and I am still waiting for this.
Be the first to ReplyGreat for kids, great for celiac
We were so grateful to find this restaurant! The whole menu is very gluten-friendly and the staff knows all about celiac, which was such a relief, as my 10-year-old has celiac. They have a kids' menu that felt comfortable to my 5- and 8-year-old loved after many meals of new foods they hadn't seen before. It was relaxing and the staff was very kind.
Be the first to ReplyWent 2 times in 4 days. Great Food
The food and ambiance at LouLou is fantastic. Great selection of wine compliments the food very well. Desserts are delicious too. Happy to have been.
Be the first to ReplyAbsolutely perfect
Atmosphere 5+ / cool vibe but private Vibe 5+ / smart elegant with good music Location 5 / central and convenient Food 5+++ / really good Italian food, high quality, perfectly cooked Well done!
Be the first to ReplyNothing special
I visited with my wife for dinner. The location is nice and the ambience is ok if not a bit boring. The food was hit and miss, some nice (not great) and some not so nice. Service was hit and miss too. Some were really helpful and others like they were really bored. If you have a few days in Paris I am sure that there are more interesting places to try.
Be the first to ReplyNice trendy Italian restaurant
After our really bad exeperiance at Coco restaurant, the concierge at the Mandarin Orental recommended, and booked, LouLou for us. And he was right, we had a nice evening. Nice service and good food. One downside (but I'm very picky), they dont have good red wines by the glass (or half bottles). At the end, I found a wine, but in Paris I was craving for a nice Bordeaux (or at least a Brunello, considering LouLou is serving Italian cuisine).
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