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Sag Harbor's Best Restaurants that are most frequently booked by customers of Lulu Kitchen & Bar Sag Harbor
Ranked #20 in Sag Harbor's Best Restaurants.
🤢 2/5 - If you have had an unpleasant experience at this upscale
By 👻 @David E., 09/23/2023 3:00 am
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If you have had an unpleasant experience at this upscale eatery, I might advise you to keep your constructive criticism to yourself. Don't talk to the manager! And here is why. I joined two friends this Saturday evening for a late night dinner. The restaurant was packed, the food coming out looked enticing, and there was definitely a vibe. We were seated in not an especially crowded area. And yet WE COULD NOT HEAR EACH OTHERS WORDS. The din was incredibly loud, boisterous, and uneven. We wondered how such a thoughtfully designed restaurant could have such a fatal flaw. We tried talking very loud and even moved as close to each other as possible. But to no avail. Disappointed after our high expectations, we asked for the check after ordering only our drinks so we could find a restaurant where we could hear each other. Wisely, our waiter informed the manager who told us they could move us to a quieter area. We were there already so we decided to stay. So thirty minutes after sitting down, we agreed to be moved. The new table was indeed in a quieter area and we were able to communicate without screaming. We ordered the octopus appetizer which although tasty and grilled well, was a small portion. The French fries were excellent. For mains, I enjoyed a juicy Bronzino, and my dinner mates had the cod which she enjoyed but my other mate was disappointed with his seafood pasta dish which he felt had stingy amounts of seafood. We paid the bill and I approached the manager. I expressed to him that I was surprised that the restaurant made absolutely no gesture to our party for the inconvenience of getting up from our table because of the absurd level of noise and basically starting our meal about sixty minutes after we sat down. I told him I wasn't looking for a reduction in our bill; our bill had already been paid in full. But I was surprised we were not offered a drink or a dessert on the house. I told him this gesture would have gone a long way by telling us "hey, we care about you guys, we want you to be happy and satisfied". By omitting this, they were telling us they basically didn't care. And their attitude was again reinforced by the words of the manager.To paraphrase, this is what he told me. 1. You're surprised? No I'm surprised by your attitude! 2. What do you expect on a Saturday night? Obviously, it is going to be very busy, noisy and crowded full of people. You should've expected this type of noise. 3. We moved you to a different table. So how were you inconvenienced at all? So basically the manager was blaming me. I was the one who should've realized Saturday would be crazy noisy. I was the one with ridiculous expectations. I was the one who should not have felt inconvenienced when seated in an area where speech was worthless I was the one who started his meal an hour late but should have felt grateful that I was moved to an appropriate table. If a manager and therefore the restaurant can not understand how unpleasant it is to want to vacate the restaurant because you are so uncomfortable with your seats, then I guess this restaurant doesn't really understand what restaurant patrons want, namely a pleasant experience.
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