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🤮 1/5 - Appalled at Lack of Customer Care!!! <br>Total Indifference!!!
By 👻 @leslie e, 12/05/2021 3:00 am
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Having dined at LPM on a number of previous visits to London, we were excited to be returning to the city after 2 years. And we were looking forward to having dinner at LPM again.
Our hotel concierge had secured our Friday evening reservation and had pre-ordered the Black Chicken as we had requested.
Upon arrival at the half-empty restaurant at 7:30, our coats were taken and we were led by the hostess through the dining room, through a little hall and into an added room which was quite depressing looking. It had none of the feel of the main restaurant. We were then shown to the worst table in the restaurant. And, the party seated next to that table had moved their table to adjoin what we were being offered, presumably to give themselves more room. The hostess quickly pushed their table back to where it was supposed to be, leaving a small space for us to get through to be able to sit down.
I told the hostess that this table was unacceptable and that we wanted a different table. She said this was not possible as they were fully booked and that we should sit here and begin our meal and that if something opened up, they would move us (mid-way through the meal, I suppose!)
I again told her that we would not accept this table and we would wait for something else to open.
We returned to the check/in desk and stood there for awhile, look how around and seeing nothing but empty tables. We were told again that we were a party of 3 and that all of the other tables were for 4 people.
Surely if they cared, they could have seated us at a table that was intended for 4 people and when that party arrived they could have given them the terrible table offered to us and added a chair.
But, they kept insisting that there was no other table we could have. Some sort of manager finally came over and reiterated that there was no other table for us.
With that, we decided to leave. Cancel the pre-ordered chicken and Sunday revoire!
No one showed any care.
There are MANY good restaurants to dine in when we return on our frequent trips to London….LPM WILL NOT BE ONE OF THEM!!’
Management should be ashamed to handle customers in this manner!!
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