Just 'okay'. - LouLou Paris - Kaufe eine Reservierung
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😒 3/5 - Just 'okay'.
By 👻 @sk6824, 03/12/2024 3:00 am
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We booked LouLou for a birthday celebration for my sister and we're disappointed. When we arrived the front-of-house staff were rude and looked as though we were inconveniencing them, one member of the team in particular. A second host, much friendlier than the team member that met us at the door, the first showed us to our table, upstairs with a great view of the Eiffel Tower. The waiters were very helpful, welcoming and knowledgeable about allergens making me feel comfortable about the gluten-free and celiac-friendly options. I was pleased to know that the salads, lots of the starters and that all of the pasta dishes could be made with GF pasta. Service was really slow and the restaurant wasn't full so I was surprised. The food was, ok. Starters were nice but nothing special and I've had much better Italian food elsewhere. For the price, I had expected this to be great but the pasta was CRUNCHY and hard (not Al Dente, just not cooked) and we had to send it back. When we left I received a second notification on my banking app, I had been charged my full deposit as well as our bill. Luckily I was just outside and turned back to ask the team about this, the same host was at the front, looked us up and down, and said 'whoops mistake' with no apology. I was told that this would be refunded and that i'd receive an email to confirm this and I am still waiting for this.
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