No fur coat let alone knickers - Louie London - Kaufe eine Reservierung
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🤮 1/5 - No fur coat let alone knickers
By 👻 @onlyahill, 02/18/2023 3:00 am
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A thoroughly deserved 1 star goes to Louie! We visited on Saturday night. Food was ok, but lacking in flavour apart from salt. The turbot was overcooked. Our server was fine if slightly overfamiliar. The service, however, continued downhill and ended up somewhere below gutter. At 21.45 we were brought dessert menus. At 21.50 Assistant Manager sidled over to tell us they need our table back. He did not address the dessert faux pas, but whatever, fair enough. He suggested we can move to the downstairs bar and escorted us there, promising our remaining wine would follow. He mumbled ‘this is on me’ (what it was, we never found out) and disappeared, dumping the four of us standing in the middle of a busy bar, holding our coats and bags! We attempted to sit down at a table but were ordered off it by another staff, because it was reserved (she also disappeared after this valuable contribution). We stood around for a while and had time to observe just how chaotic the place and staff were. I finally asked the bar staff to call FOH. A chap appeared (Louie’s Director of Operations) and instead of resolving anything, proceeded to quiz me and my friend about our accents! He persisted even after being told, twice, that we are locals. Totally intrusive and irrelevant. It may come as a revelation that non-English people do indeed live in London. After this bizarre exchange, he concluded “well, we are very busy tonight”. Call me naive, operating a busy restaurant is precisely what I’d expect its director to do on Saturday evening, but there you go. He then disappeared, which was a bit of a theme. After some more chaos and confusion, the original Assistant Manager chap reappeared. As a side note, our remaining wine bottle had finally been located by the staff, who then poured its contents into one glass almost to the brim! Anyway, Assistant Manager was unhappy to hear that we were unhappy. He told me “you are rude, I’m not speaking to you”. A genius move when dealing with dissatisfied clients, it has to be said! He was generous enough to speak to my partner, who was also completely fed up. While not being spoken to, to my absolute shock I became aware of a hefty bouncer who they’d brought in to help intimidate us, four middle-aged professionals not happy with the shambolic service! At that point it had started resembling a seedy provincial club, which judging by the obnoxious behaviour of its management sounds about right. The evening had been completely ruined and we couldn’t get out of that awful place fast enough. We paid our bill, ensuring the service charge was removed from it. Funny, they were quite efficient taking our money! I am further shocked to learn Louie is owned by Paris Society group, in whose other restaurants (CoCo Paris for example) we’ve had wonderful time! They should be interested to know how their brand is being contaminated in London by these people. In hindsight, staff rudeness and bad service is a common theme in other reviews for Louie on Google and Tripadvisor. In conclusion, if you are a foodie with high standards and expectations, give it a wide berth. We are lucky enough to live in one of the world’s greatest cities awash with marvellous restaurants at every price point. Leave this one to impressionable ‘influencers’ keen to be ‘seen in places’ who don’t know any better. P.S. For excellent Creole food and proper southern welcome I recommend the Plaquemine Lock and for lovely French experience, The 10 Cases, both highly rated by Jay Rayner, not by an instagrammer.
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