I hate unprofessionalism and poor customer service! I made - Locanda Ravello Danville - Kaufe eine Reservierung
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🤮 1/5 - I hate unprofessionalism and poor customer service! I made
By 👻 @M K., 02/14/2023 3:00 am
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I hate unprofessionalism and poor customer service! I made a reservation late for Valentine's Day and knew my options were limited! I was so happy to get a reservation late but got one dining indoors - their standard- instead of outdoors when I knew it was going to be cold and my dining friend wanted indoors. HOWEVER, I got a call and message and due to work, didn't get the voicemail but they called and said since I reserved the day before, they were going to seat us OUTSIDE! What! It should matter when they got my reservation if available they should stick to what I reserved. Instead, I bet they decided to give my table inside because a whole bunch of their " regular customers" or whoever called changed their minds because they realized it was a cold windy evening and no longer a warm pleasant romantic outdoor experience! They should have marked unavailable if they couldn't offer what they had for their upcoming special evening. I was furious! If they wet going to treat their customers they deserve poor feedback. I'm sorry, it shouldn't matter when a reservations are made. They should have marked unavailable or outdoor dining only Available like other places. I was so disappointed by the underhanded approach!
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