A wonderful place ruined by a condescending hostess who might not let you through the door - Living Room Miami Beach - Kaufe eine Reservierung
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🤮 1/5 - A wonderful place ruined by a condescending hostess who might not let you through the door
By 👻 @Anna F, 07/05/2022 3:00 am
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tldr: It's been a while since I encountered such a rude and unprofessional hostess and been deemed an unsuitable guest to enter and condescendingly turned away. The Living Room at the Faena has long been my favorite cocktail spot in Miami Beach. Pre-pandemic this was our usual spot after dinner at Scarpetta. Having returned to Miami post pandemic, we were set on returning to the Living Room changing out our dinner location to the new restaurant at the Faena-- Pao. Unfortunately, what started as a lovely night very quickly turned sour. As we approached the Living Room, we were asked to wait in the cordoned off area for the Hostess/Manager who had a title equivalent to "Director of Ambiance." We waited politely, and the lady came out, and provided NO invitation or pleasantries, but instead gave us a cold face, pursed her lips, and gave us an obvious up and down look over. It could not be more rude or demeaning. To be clear-- we are professionals in our late 30's from NYC, dressed very well and rather formally for the fancy restaurant we had just been in, and would have been welcomed to any other establishment-- except this one apparently. The "Director of Ambiance" then proceeded to ask us three questions (do you have a reservation?- no they only take reservations by email and previously not required; are you staying at the hotel?; are you part of the Rose club?) and then told us literally "sorry its policy I can't let you in." There was no line, the place was clearly empty as we could see inside, and as we tried to ask ok can we come in briefly and leave prior to any reservations that you may have (as it was still early- 9pm) she essentially just tried to get rid of us sending us to the concierge with an air that she had better and more important things to do and no time to deal with us-- clearly the empty hallway and bar were calling. (PS the concierge was lovely, and went back twice to reason with her and on a second try reached a deal that we would be let in if we spent $250 a head-- an option the hostess did not even entertain us with. Could we afford it - yes, but by this point-- we were done.) I can respect people doing their jobs as the friendly concierge and bouncer demonstrated, but I cannot respect rudeness. And while I am used to quite a bit of attitude, the attitude displayed here stood out as an example of someone who had just tasted a bit of managerial power and was on a power play. Is the Faena trying to become an exclusive club, only accepting of out of town visitors on the belief that they spend more- possibly. Are they looking for a clubbier/trashier clientele as suggested by the ladies garrish matte red lipstick and attitude - possibly. Too bad I'm not sure I want to go back to find out.
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