INCREDIBLY rude and disrespectful! - La Grenouille New York - Kaufe eine Reservierung
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🤮 1/5 - INCREDIBLY rude and disrespectful!
By 👻 @Patti, 09/22/2022 3:00 am
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We ad reservation at Le Grenouille for my 60th Nov 2020 which was on my bucket list, obviously it was canceled. Rescheduled 2021 they called a week before and said you MUST pay in advance AND get price fixed menu since holiday time. They were SO rude basically told me too bad if l won't eat all the choices. If we're paying a car payment basically for dinner l WOULD like to eat it silly me lol! We re-booked for July 30th for our anniversary instead since they said policy is different in the summer. I made it on the phone June 8th not Open Table and spoke to him in length. We drive all the way there ( we live on LI)all dressed up and... THEY WERE CLOSED FOR "THEIR ANNUAL SUMMER VACATION"! l was SO mad, why did he take the reservation? I emailed them the next day in case they checked it. No response. They reopened last week and l asked to speak to the manager and he asked why and wouldn't put me through.l told Phillipe who answered the phone the story and he was was SO rude and said he'll look for my email. I inquired doesn't he want to KNOW my email address? You know what THAT means. No apology,NOTHING said he'll see who made the reservation, get back to me and rushed me off the phone. I never heard back. I called back today and spoke with Phillipe again. He said he didn't see my email( which l politely said I'd resend) and bascially made it that l was lieing about making the reservation since they always close for the summer.Why would l do such a thing and ruin our anniversary? I always allow a restaurant to right a wrong before writing a bad review and give them the opportunity but he couldn't care less! EXTREMELY arrogant! With SO many FABULOUS bucket list worthy places in NYC you would THINK they'd be nicer to their customers!
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