Horrendous - Kuukum Tulum Hotel - Trade Reservierungs
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🤮 1/5 - Horrendous
By 👻 @Jadon M, 09/15/2022 3:00 am
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I would not recommend this hotel. We booked 2 weeks here and spent 2 nights there and left, none of the doors locked to our room. It is literally on the side of the street so anyone could have walked in, none of the facilities were open and they kept saying they would be open later and they never did & then when we told our holiday rep this and made a complaint the hotel then said it was due to covid. The restaurant and bar shuts at 2pm which makes no sense at all. Our room was filthy you can tell the rooms were knocked up quickly there are so many faults. When we told the receptionist that we didn’t feel safe in the hotel and our doors don’t locked and that we were unsatisfied, they did not care at all and told us we should tell our holiday company. We stayed there 2 nights and left and they didn’t offer any refund what so ever and when our holiday company tried to get in contact they wouldn’t answer. I’ve never wrote a review but this hotel was a massive disappointment.
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