I checked in today for a 4-night stay - I'm a regular, I - Kimpton Hotel Palomar South Beach - Trade Reservierungs
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🤮 1/5 - I checked in today for a 4-night stay - I'm a regular, I
By 👻 @Robert B., 01/13/2024 3:00 am
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I checked in today for a 4-night stay - I'm a regular, I know the neighborhood well, and I am familiar with the property. I've stayed here a couple dozen times since it opened. To my surprise, the front desk did not have my reservation. At check in, Isabelle said they were having IT issues and lost my reservation, were fully booked, and that I would have to pay the on-site rate, 3x the price I paid weeks in advance, to get a room category below my booking. She said I would be refunded eventually for my original booking (which was magically confirmed during this conversation). About 45 minutes later, waiting in the lobby and calling corporate the entire time, Isabelle finally "found" my reservation, but I was placed in an inferior room. Im now here for 4 nights/5 days and not getting what I paid for, horrible service and no desire to correct horrible experience mistakes, and they won't even let me cancel and go somewhere else. Steer clear of this one. There's nothing like flying across the country to be turned away from your pre booked, prepaid, and confirmed hotel.
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