Double booked our booth - José Pizarro The Swan Inn Esher - Trade Reservierungs
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🤢 2/5 - Double booked our booth
By 👻 @Joanna S, 03/14/2023 3:00 am
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Outside booth booked online 4 days in advance. Arrived for 3pm lunch to celebrate two birthdays. Was told by waitress booth was double booked but she would check it out with the manager. 15 mins later no sign of either. We went looking for either and waitress had forgotten all about us and was serving coffee to another table. Eventually had manager's attention. Zero apology or offer of free drink for inconvenience just told "anything is fixable". Seated in booth 45 mins late. Food and service then good. Received email yesterday saying sorry we had cancelled our booking! Shan't be frequenting restaurant again. Have supported restaurant since it opened and prior to that when it was a traditional pub for 35+ yrs.
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