Lovely restaurant with excellent food but service had a few glitches… - Hwa Yuan Szechuan New York - Kaufe eine Reservierung
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🙂 4/5 - Lovely restaurant with excellent food but service had a few glitches…
By 👻 @Robin V, 09/08/2023 3:00 am
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We went for a family birthday celebration. The food was excellent but we were disturbed by the fact that when we had finished all of the pancakes which accompanied the Peking Duck, the empty steamer was whisked away; we assumed that more pancakes would be on their way as we had only finished about half of the Peking Duck. None came, so after about ten minutes we inquired if we could please have some more. We were asked how many we would like. We said “four” and after about ten more minutes the additional pancakes were served. In the meantime, the very delicious Peking Duck had gotten cold but there did not seem to be anything we could do about that… When the check came, we were a bit surprised to find that we were charged $1.50 per pancake. Give that the Peking Duck itself had cost $80, this seemed inappropriate but we were more troubled by the hiatus in our meal than the $6 charge. Furthermore, when we made the reservation on Resy, we were asked if we were celebrating a special occasion. I had indicated that we were celebrating a birthday. Other restaurants we have gone to generally acknowledge a special occasion with a small lagniappe—a scoop of sorbet with a cookie and a candle or something like that…in this case, no acknowledgement was made of my son’s birthday. Lastly, we felt that although the service of the older servers was very professional, the younger servers just stood there, doing basically nothing, and had no idea that we we had been trying to make eye contact with them for quite a while before the issue of the pancakes had been addressed. Clearly they had not been given proper training in this regard. In conclusion, while we would probably return, we would not order the Peking Duck again. Rather, we would try to order the dishes which the other guests ordered and discussed at length with the servers who seemed much more interested in pleasing Chinese-speaking patrons rather than ourselves.
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