5 star but... - HSL Salt Lake City - Kaufe eine Reservierung
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🙂 4/5 - 5 star but...
By 👻 @Corah, 07/27/2019 3:00 am
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This was a 5 star experience with one exception. We absolutely adored our waiter, Erickson! He made our dining experience seamless. I was able to easily reserve a time through yelp, and they seated us promptly at our reservation. I loved all the food we ordered. The seeded cracker with pepper jelly was unique, honestly I’ve never had a good pepper jelly until today. The shishito peppers were fabulous, the curry sauce really made the dish. The scallops in the scallop tostadas were perfection! Last but not least the presentation on the beet salad was very impressive, unlike any I have had before (which is a lot because I love beets). The Prosecco and Pinot Gris were also crisp and refreshing for the summer night. Unfortunately the flatbread came out without any burrata so we told our waiter who promptly acknowledged and sent in for a new flatbread. There may have been a mixup due to the pappardelle request for no cheese which is understandable. The manager delivered the new flatbread and stated that the previous one did have the burrata but just a small amount, essentially trying to make us feel bad or call us liars. Poorly handled from a management perspective but well handled by our waiter. They should retrain that manager or just promote Erickson who has a grasp on customer service.
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