Hotel Ollastu Resort Costa Corallina Yelp Reviews - Hotel Ollastu Resort Costa Corallina - Trade Reservierungs
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Hotel Ollastu Resort Costa Corallina Yelp Reviews
Latest Reviews On Yelp
1 Review
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The problems started at check in.
We arrived with our group of friends at 4:30PM for a friend's wedding the next day. Check-in is advertised as 2PM. When we arrived, they claimed they did not have rooms for the entire group. They start to push us to "stay at an offsite property and we'll throw in dinner and a tour". No one wanted to do that because we were all staying at the hotel to be with our friends. Also many of us did not have cars, and Sardinia is NOT easy to get around without your own car. This was a block of rooms for the wedding booked many months ago. Someone in the group got our groom involved who is a native Sardinian and could argue in Italian and they magically "find" all of the rooms we had booked. Oh, but they weren't clean yet so we had to wait at the bar (outside, in 95 degree weather). And no, drinks were not complementary while we were waiting. I am pregnant and didn't want to sit inside due to Covid, it's 95 degrees, so I asked if they could give me a cold bottle of water (for free) while we wait -- they told me I could "buy one at the bar". It was 6PM before we could go to our room.Except that somehow, my husband and I, who had booked a "Standard Room" were told our room required a "car ride" away. We said we didn't want to stay "off the property" and wanted to stay with our friends in the room we booked. They claimed it was "on the property" and they would send a driver at any time to pick us up. We were tired from the heat and relented. We should have said "No" and insisted on what we booked. Another one in our group was similarly "upgraded" to the Beach House, which sounded like the same situation.We arrive at Villa 41, which is not "on the property", it's in Piccolo Scoglio, which is a condo housing complex a 6 minute drive away. There were three good things about the complex: 1. It was pin quiet in early September, 2. It had a limited view of the ocean, 3. It was closer to Porto San Paulo (10 min walk). The villa is dingy and not well-appointed -- very bare bones. 2 BR, including one with 3 bunk beds, and 2 bath. It did have a kitchen, but the fridge wasn't plugged in. We were paying $250 / night to stay in a "resort" -- but found an AirBNB in the same complex with the SAME floorplan that goes for $70 / night (and looked much better appointed). Having to call for a car to the hotel is a pain -- so we ended up not enjoying the pool or hanging out with our friends. Our friends in the "Beach House" skipped dinner because it was too much of a hassle to get to the lobby. There was no bottled water in the room -- for free or purchase. The next day, we came back sandy from the beach, ready to take showers before the big wedding event -- and surprise! No hot water! When I complained, the staff admonished me for "not telling them sooner": when you rent a room to a guest it is not the guests' responsibility to take an inventory of all of the functions -- when I stay in a resort for $250 / night, I expect that someone has checked the hot water is turned on before I need it!The cold shower and broken hairdryer 30 minutes before the wedding tipped me out of the zen of "this is our friends' weekend, we don't want to ruin it with bad feelings". I asked to speak to the manager. The "manager doesn't have set hours and wasn't on the property". I spoke to a more senior employee at the front desk instead. I wanted a partial refund given how poor the experience in the Villa had been, and how it wasn't what we paid for at all (seeing the $70 AirBNB didn't help). The staff is completely unempowered to do anything or make decisions. They listen, and say they will speak with the manager. Later at 7PM, while we are literally AT the wedding reception with our friends, a staff member says that we could leave the wedding to move our stuff into the main resort right then (??!!). We had come all of this way to be with our friends in this moment and they knew we were leaving at 5AM the next day, so to even suggest this is pretty ludicrous. How about that discount for being put in an inferior room we didn't book, off-property, having no access to hotel facilities, and no hot water? A day after we left we got an email offering a small discount in exchange for not leaving an honest review. We didn't take that offer.So here's a summary of my advice:- The wedding was lovely, DO consider this as a venue. The food from the on-site chef was excellent even with a last-minute format change from plated to buffet due to Covid exposures.- Do not tell your guests to stay here and do not stay here yourself. Put them somewhere else and shuttle them up here if you want to have this as the venue.- If you do stay here, do not take "upgrades" to Villas, Beach House, or anything other than the room you booked with the picture on the website.- The beds at Ollatsu are very firm / hard / old, so if that matters to you, take note.- Rent yourself a car while on Sardinia.
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