This was my first time at the spa today. - Hotel Bel-Air Los Angeles - Trade Reservierungs
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🤮 1/5 - This was my first time at the spa today.
By 👻 @Anne P., 05/15/2022 3:00 am
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I came here with my mother and wanted to treat her to a facial. I have to say I was immensely disappointed with the service and the lack of disclosure of service that was provided to her. The esthetician who did her facial asked her what her concerns were and my mom stated what she thought and so the esthetician said that she needs hydration and pigmentation with her skin was not a issue and my mom agreed with her recommendation. The facials we both received were basically an hour of face massage and nothing more. No devices for extractions or anything special was used during the facials. When I came to pay the bill I noticed that the facials had charged her the $360 package in addition to adding other masks and services without even notifying her of the services she was adding on. With that said my facial lady clearly disclosed to me the price difference between the facials and her did not mention anything so my mom assumed it was part of the hydration package. $850 later I would never recommend or come back due to poor communication and clearly just trying to rip people off by not disclosing what they are performing prior to starting the treatment. It should be common practice to disclose what you are being charged before starting the treatment and being completely honest and upfront with your customers.
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