Hermès Paris - Kaufe eine Reservierung
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Hermès Paris Reviews from The Last Year
Worst
After 1 month of trying, I got an appointment for the leather department. I was asked what type of bag I am there to buy. I told her my preferences. She asked me many questions regarding the bag: leather, hardware etc. She told me to wait and that it will take some time to bring out the options. After 5 minutes, she came back and said bluntly: We. Have. No. Bags! I told her I have a purchase history: to check with my maiden name because I just got married and changed my name. She kept saying “we have no bags “ I work in fashion, and I am a luxury shopper. Never in my entire life was I made to feel so small. Absolutely worst customer service. Deserves 0 stars. Not 1.
Hallmark Paris shopping at Hermes
I love the Kelly bags. Nicolas owner of Paris Wine Co tried to get me a private shopping appointment because he said he has many connections in Paris. Beautiful shopping experience
Brand loyalty out the window
Don’t understand the new appointment system. My mom has been a loyal customer for years. Come Covid and there is this new appointment system we aren’t familiar with. We went to the store and it’s as if those years of brand loyalty is not taken into account! The SAd were very rude! Way to treat a 70+ year old lady!
Worst service & terrible experience at Hermes Sèvres Paris
Looking for men shoes but can’t find anyone who can assist so requested for assistance from a short hair lady who stood at the lower floor counter.She said will get someone to serve us soon and saw her talking to available male staff who works at men shoes department.However,after waiting for some time, the short hair lady still did not get back to us and saw the male staff went straight to serve other customer who just newly came after us instead.Eventually we left the store with disappointment. This is the worst service and only this terrible experience while we travelled in Paris. Even the normal shopping mall staffs could provide better service than those who work in this branded store. Definitely will not come back to this store again in future.
Unpleasant experience
We had been walking/waiting in this outlet for long time but nobody are helpful/friendly to take initiative to ask/assist us even though we noticed quite numbers of personnels are available. We have been to many branded stores in many countries including Paris and this is our first unpleasant experience in Paris which we never expected. I think the personnels in this store should look into this seriously for immediate improvement to approach customers initiatively for better service.
Wins for WORST customer service
If I could give zero stars I would. And I have never rated a place this low in a google review. I walked in without an appointment as I was told that an appointment wasn't needed at another paris location (Hermès Paris Faubourg Saint Honoré) . I was told that they couldn't even speak to me without an appointment and that this was true for all Paris locations (not true per my email from a sales associate via email). Fine, that's your process at this store, no problem, happy to make an appointment. BUT the sales associate was SO RUDE and pretentious it made me want to take my business elsewhere (and I did). If you want a Hermes and VAT tax refund...go to a different location. Don't go to this store looking for quality service, you wont get it. I took my business to Dior & Chanel instead where they know how to treat their customers. This location needs education and training in customer service and how to speak to customers!!
Unbelievable- The photos show everything/ Hermes is no longer Hermes
In July 2023, I purchased 3 pairs of slippers from the Hermes Paris store located in George V 42 avenue. In September 2023, I noticed that on one of the sides of the heel there is a gap that is deepening. On September 29, I received an email from Hermes advisors that it was my fault that they came off (see photo) and that there will be a cost of 115 Eur for the repair with a maximum duration of 6 weeks. I accepted this despite the fact that we cannot talk about a hit or a scratch, but simply that the material snapped. At my insistence, the slippers were ready in March 2024 and when they arrived, they looked like this (see pictures). I sent an email with my dissatisfaction and the fact that the slippers do NOT seem to be repaired by Hermes and I was answered by Mrs. Helene K. that the craftsman did his best and that the shoes were worn... when in the 3 months from purchase to bringing it in for repair? For a week I have been reporting and sending different emails and they told me that they are sorry and that they can do nothing but send the slippers back to the service to be repaired... after they spent 6 months being repaired. I think it's an incredible joke and for a lot of money. There are so many big brands that assume these situations and it is a shame to persist in cheating on our own money. I am attaching pictures so there are no doubts :)
Visit to Hermes
Amazing experience in the Mother store! The sales staff are attentive and the merchandise is drool worthy. Definitely a must for any Hermes lovers out there.
Give shopping at Hermes a miss - it’s a “Goldilocks” experience
My husband decided to give me a gift while travelling through Paris with our (adult) daughter. They have a tradition of giving me gifts from Hermes. And at her prompting we arrived at the Faubourg Saint Honoré store.What should have been a delightful/fun family shopping experience was so awful that we left without purchasing anything. We were allocated what seemed to be a trainee sales person who’s behaviour indicated that she wanted to be anywhere, but at work in that beautiful store. Disappointing. So the next day, we tried again, at the Georges V store. Initially ignored, our allocated sales person clearly more senior than the sullen youngster of the day before, indicated that she was happy to be at work, but not with a customer. The other staff were far more interesting, having disappeared a number of times for a chat. Lacking the enjoyment the experience should have been, I lost enthusiasm to choose anything. Again we left without a purchase. My daughter determined to ensure this would end on a happy note, encouraged us on the third day to try the rue de Sèvres store. This building (an old swimming pool) is extraordinary. I was just happy to see the architecture and design. Admittedly it again took work to be served (no one seemed to know where the sales people were!) but we’re finally assisted by someone who truly loves his job and the beautiful things he sells. Such a lovely experience, lots of fun choosing. I am now the happy wearer of a beautiful bangle and double-sided silk scarf. After the purchase we commented on how poor our previous experience had been, only to be told that this is a common and well known complaint! A luxury shop with disengaged staff, that makes the customer work very hard to have a good shopping experience. Better to buy over the internet or visit other luxury brands who care about their customers. Hermes should check out their competitors (e.g Goyard) to see how magical a shopping experience can be.
George V Vs FSH Paris… “Hello, my name is…….”
Hermes, George V Paris: What a lovely experience. I was met by Christelle, we chatted, she helped me with my belt purchase… as she was taking my details she noticed it was my birthday.. I’d started talking about visiting Paris for my birthday and hoped to get a leather appointment which thus far was unsuccessful… without prompt she stated she could help me get a non quota bag if id like. I was over the moon! And she came out with just what I’d wanted, I got a beautiful herbag, which is currently impossible to get in the UK… and a shoutout to Elizabeth also, they both made our visit very special… thank you.. Moving forward to the following day, my partner managed to get the ping of joy for that coveted appointment most girls would sell their first child for at FSH…. Our excitement turned to disappointment very quickly… we were seated in a corner of the store upstairs like some naughty school kids.. we were then semi greeted by our SA, when I mean semi, she acknowledged my partner as having the appointment and didn’t ask me what my name was. As she talked I was wondering at what point do we acknowledge each other by name. It was very off putting as I knew at that point, she wasn’t interested.. she was professionally uninterested yet polite… I shared with her what I’d love, she confirmed I’m asking for Very popular colours and bags.. I acknowledged this… she left and within 5 minutes returned with what can only be described as a school girls bag to go with our placement in the store, seated in the naughty corner… I polity declined and went back to George V for my next purchase… Back again to George V, we were greeted by a lovely lady and introduced to a lovely gentleman. We acknowledged each other by name and began an authentic exchange of pleasantries .. I made my next purchase and will now ensure all my purchases are done in George V when I return to Paris… quota bag or not, Respecting individuals goes a long way to where I spend my money…… These are first world problems.. don’t sell your soul or dignity for a bag…
Lovely experience at Hermes
I love this store, so beautiful and wonderful layout, with excellent displays. The appointments team was so helpful, and I had the pleasure to meet two SAs Vanessa and Sarah who did their best to find me the bag I wanted. I live in Scotland and whenever I visit Paris, I make a point of visiting this store.
Hermes milan
Hermes Milano was the worst place to visit the SA most if not all where treating all clients with bad behavior and attitude at least talk to them in an polite way either with the shoes section or the bags section. Please as much as you can give them a training for how to deal with customer in an polite and a good way . This is the first and last visit for Hermes milan .
Paris's Best Restaurants that are most frequently booked by customers of Hermès Paris
Booked 16 times by Hermès Paris customers.
Ranked #3 in Paris's Best Restaurants.
Booked 2 times by Hermès Paris customers.
Ranked #6 in Paris's Best Restaurants.
Booked 1 times by Hermès Paris customers.
Ranked #89 in Paris's Best Restaurants.
Great Service - amazing dinner!!
Read about the site in NYT and bought a reservation at Mother Wolf in LA 2 days later. Worked great and the food was amazing!!!
Worked perfectly!
Got the reservation (that I couldn't get anywhere else) and was able to entertain a group of friends at the infamous Bern's Steakhouse.
Got into Nobu Malibu
Wonderful! My parents are visiting and we have wanted to go to Nobu Malibu for years. I tried getting a reservation myself but it was next to impossible. So glad I was able to buy a reservation on appointment trader for a decent price!
Very easy
Was very hesitant going into this experience but am glad to say that it worked out very well ! will definitely use appointment trader in the future
Fabulous Lunch
I was veeeeeerry skeptical that this would work, particularly at a restaurant as hard to get into as Nobu Malibu, and it was perfect! We had lunch outside on the patio and it was fabulous!
Great reviewer team
Just wanted to take a second to shout out the reviewer team. Even though they probably review hundreds of listings and bids a day, they still take the time to leave great comments and respond relatively quickly. Thanks!
Incredible
I got a reservation to Don Angie, which I've been trying to book for weeks! I am very happy with this service.
Best platform out there!
Super simple, easy, and fast to secure reservations for hard-to-get restaurants and locations!
This app is life changing
This app has opened my world up to so many wonderful new experiences I would never have the chance to have without access to this awesome app! 10/10!
Worked perfectly
Was a little nervous at first but was pleased to see that the booking went through flawlessly.
Highly recommended.
Success on Short Notice
Was able to snag an indoor table at Don Angie through an absolutely seamless worry-free process.
Worked perfectly, thank you!
This is a crazy holiday season in NYC and I was very pleasantly surprised to see that AppointmentTrader works! Will be using again!
Worked flawlessly!
Worked so well! I was a bit nervous, but everything went very smoothly. purchased the reservation, and got into the restaurant seamlessly.
Love this app!
So glad I came across this app :)
Quick table in Miami
I didn’t have my hopes high as it was a party of 4. In 24 hours I had a carbone reservation available! I was very happy as my family really wanted to come here
Prime time, great meal
So easy and had a prime time which I can never seem to get on normal res apps. So worth it
Got impossible NYC res
instead of waiting weeks I got my 4 charles reservation instantly
Worked perfectly to get into Carbone. So delighted
perfect
Worked well, got me into a restaurant with no availability
I was skeptical, and I still don't really know how they managed to find this hard-to-find reservation, but it was a win-win from my point of view, and I'll use this service again.
Last minute reservation for Delilah Las Vegas
Got a last minute reservation, dinner for 2 at Delilah Las Vegas: super impressed! The process was simple, transaction seamless. We had an amazing time! Couldn’t be happier! 😍
It works!
Ok at this point I've attended a reservation purchased on AT by a friend and sold a reservation personally. Both worked pretty smoothly, nothing sketchy about it. A few areas for improvement including a way to more directly communicate between buyers and sellers, but the app always seems to be in development. AT customer support is really(!) responsive and helpful too if you have questions!
Money transfer
As a seller, I like the fact i have the ability now to transfer money out of my AT account and into a bank account. Makes getting the money much easier then the process before.
Love this app
Got to go to places otherwise unreachable
Easy Access
Very easy to get into one of the hardest restaurants to reserve in New York.
Whose name will my reservation be under when I arrive at the venue?
It can be under your name or a name you choose! Some reservation offers already include the AppointmentTrader Transfer Service which will transfer the reservation in to your name. If its not included you can add it on after buying the reservation for a small fee. One thing on that though: As many reservations become available at last minute, taking a reservation in someone else name is quick and great for privacy. Most reservations on AT are listed with a virtual phone number, so all you need to do is present the phone number at the hostess stand and you are good to go!
Payouts Blocked Because of Sell Through Rate
Does anyone know how AT plans to handle cases where a seller is quitting the platform but has a sell through rate <25%? The error message I got said to fill more bids or find other ways to increase the rate.
Is AT really going to block sellers from withdrawing their money? Especially revenue made before the sell through rate was introduced??
Tune into NBC News - Top Story Tonight 7:40p ET
Let’s go. Get more people placing bids!
I will give you 50% of ALL of my PROFITS if you teach me how to make profits?
LOL. Thank you The New Yorker.
Appointment
Transferring reservations is not supported in AT. Why not just use the name in the AT screenshot?
Buyers interested in Bern's Steakhouse: PLEASE READ
Same goes for 4 Charles and I Sodi
Prepaid Reservation Fee
Agreed. Ultimately not addressing this month after month is clearly resulting in a drop in certain venue’s rankings & sales.
Congrats on 3 mil
🍾🍾🍾🍾🍾🍾🧨🧨🧨 now on to 30 mill!
Need to cancel a bid, not getting a response… how do I do it?
Click on "Take off the Market Option" in your portfolio
Working on your bid?
Your bid has been “matched” with a reservation. From the time a reservation has been located, the seller of the reservation must connect with moderator to give transfer information for reservation. If the seller;however, does NOT respond to reservation transfer, then your bid is reprocessed and returns to the first step, which is connecting your request to a reservation.
Process after bid is accepted.
Hey @EvocativeFold67, welcome
to appointmenttrader! Once the reservation is in your portfolio, you definitely own the timeslot, the review team would not have approved the trade if the reservation wasn't confirmed - so you are going :-) Judging from your post you bid today and are going tomorrow - don't worry as long as you initiated the name transfer, you are good - the transfer service has to work with the opening hours of the reservation team of the respective venue. You will likely see the transfer confirmation a couple hours before your reservation time.
Where do the Reservations on AppointmentTrader come from?
Mostly from people who don't need their reservations or appointments any longer. AT has no relationship with places listed and acts as a platform connecting buyers and sellers making sure that listed reservations are real and that privacy is not compromised when transacting.
What happens if my bid expires unanswered?
Hey @FluffyStar64, thanks for the question! When you place your bid the amount gets transferred in a deposit account, the second you either cancel your bid or a few minutes after the bid expires the funds are moved back into your main account from where you can refund it to your payment method or use for other transactions.
Hermès Paris User Reviews & Question Forums
Hermès Paris Tripadvisor Reviews |
Latest Reviews On Tripadvisor
By 👻 @nk n (06/29/2024 3:00 am)
AppointmentTrader Platform Reviews |
Reviews from real people using AT!
By 👻 @ConfirmableFace16 (08/01/2024 9:48 pm)
Hermès Paris FAQ |
Get answers to the most important questions about Hermès Paris
By 👻 @DelectableStep46 (12/14/2023 2:07 am)
Restaurant Transfers FAQ |
Questions around how AppointmentTrader works for Restaurant Reservations
By 🦚🇫🇷 @ChoiceBird42 (04/15/2024 11:46 am)
AppointmentTrader FAQ |
Questions and Answers around the platform.
By 👻 @AuthoritativeWay35 (08/01/2024 7:57 pm)