Arrived at 8PM on a Saturday, hoping to take my girlfriend - Heat Shabu - Fair Oaks Sacramento - Kaufe eine Reservierung
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🤮 1/5 - Arrived at 8PM on a Saturday, hoping to take my girlfriend
By 👻 @Jesse P., 01/22/2023 3:00 am
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Arrived at 8PM on a Saturday, hoping to take my girlfriend out to a nice birthday dinner. The woman who came to the kiosk told us that there was going to be an up to 2 hour wait. We looked around, no one else was waiting and there was a table open. I pointed that out and the woman said it was being reserved. We put ourselves on the list and waited outside in the cold. 10 minutes later a big party left and no one else had arrived. I AGAIN went inside and inquired about the freshly opened table. The woman flatly refused to help us. I looked across the kiosk at the 'reservation list' she was so concerned about: two names, both 30+ minutes old. They literally had two open tables with three names on the wait list and we were the only group out of three that was ready to be served. It's hard to imagine how desparate a restaurant has to be to allow people who are not just unfriendly, but unhelpful and unprofessional to work front of house. We used to really love going to the downtown location but after the way we were treated, it will be a cold day in hell before Heat Shabu ever sees a dime of our money again. Shame on the staff for their conduct, and shame on the owners for not being able to keep their staff in line.
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