Hart's Hotel and Kitchen Nottingham Tripadvisor Reviews - Hart's Hotel and Kitchen Nottingham - Trade Reservierungs
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Nottingham's Best Hotels that are most frequently booked by customers of Hart's Hotel and Kitchen Nottingham
Hart's Hotel and Kitchen Nottingham Tripadvisor Reviews
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40 Reviews
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Harts Hotel
It was perfect for what we needed. Very centrally located in Nottingham. Staff were friendly, room was awesome. Large bed and room, bathroom was big and spacious - towels were lovely. Everything was clean and tidy. Very hard to fault. 10/10
Be the first to ReplyAn oasis of delight in the centre of Nottingham
Wonderful location near the castle. It’s a beautiful hotel with lovely, welcoming staff. We loved our double room and can only imagine what the garden rooms must be like. The waiter in the restaurant was second to none. He not only made us feel welcome, he made us feel special. The lamb was stupendously good. The gnocchi was the best I’ve ever tasted. It was gnocchi on another level. The poached peach was perfection. My partner is a disabled man who travels widely, and he said the disabled toilets were the best in the world!
Be the first to ReplyLovely boutique hotel stay in Nottingham Park
Lovely boutique, clean and quiet hotel in a beautiful park of Nottingham city centre. The hotel is clean, contemporary and very tastefully decorated. We stayed for one with friends and it is a perfect location to Nottingham city centre whilst being in a very peaceful, leafy part of town. The rooms were fairly small but ample size, lovely bathroom with complimentary toiletries, lovely comfy beds and crisp sheet. Breakfast was also one of the best hotel breakfasts I’ve had with freshly delivered sourdough breads, and cooked breakfast and fruit. All in all we had a lovely stay. Thank you! :-)
Be the first to ReplyVery relaxing stay
We stayed for one night. We received a friendly welcome and then enjoyed an afternoon tea. Lovely food, tea, & Prosecco. Staff were very friendly and the restaurant was small & relaxing. The Hotel is in a quiet spot and we liked our Garden room. It was average size but more than adequate for one night. Lovely toiletries, tea/coffee facilities & mini-bar. Immaculately clean and comfortable. Shame the sun wasn’t shining to sit outside. The hotel is a very short walk to the Playhouse Theatre. We were just back in time for a main course in the restaurant. Bar stays open till late. We didn’t experience breakfast as we had to leave early. It is pricy but was a nice treat. Would definitely return.
Be the first to ReplyDisappointed and not worth the cost
Disappointed is how I would describe…We booked a Garden Room for a Saturday night at £249 and then my partner called to add the celebration package as a surprise for me. We arrived at 15.15, it was pouring with rain, the car park is tiny and was already full. We were directed across the way to leave the car. The room was very small given the cost and quite outdated. The bathroom was almost a large cupboard behind a sliding door with no extraction so it got very hot and streamy. The flowers and Champagne had been delivered to the room. The flowers are from an external company and were beautiful. There were also 4 tiny petit fours with the bubbly. The room was way too tiny to accommodate to the promised breakfast in the room with Bucks Fizz as there is nowhere to sit together. I think when we called to upgrade the package, we should have been made aware there is no table / chairs in the room. There are two chairs and a table outside in the shared garden, but given the pouring rain, we were never going to be able to eat out there. The celebration package also included turn down service and breakfast with fizz in the room, no of which happened. There was no complimentary newspaper delivered the following morning either. The following morning we went down for breakfast, it was short staffed and very busy. We went to the hot buffet, the bacon, mushrooms and scrambled egg were all empty. The toast arrived cold…No butter came with it and we spent forever waiting for it… The coffees and juices took well over 20 minutes to reach the table too… Other guests were still arriving and having to wait to be seated, disappointed faces came away from the buffet as the serving dishes were replaced in dribs and drabs. All in all, I have stayed in much cheaper places and got far more for my money. To put in some kind of prospective, my room in the Premier Inn at Heathrow last Tuesday night was larger, more modern and more equipped. A disappointing stay for a couple that were looking forward to 20 hours of luxury stay…
Be the first to ReplyA pleasant hotel
Impeccably clean, the friendliest of staff and comfortable beds. It’s a good location and we also benefited from access to the garden/ terrace with views over The Park, having had a garden suite. However, the rooms are small and do look a little dated - showing signs of wear and tear. Parking is limited, and at £10 a night, is also expensive.
Be the first to ReplyNot a place to stay of you are looking for a place to get a good nighst sleep. Staff out of their depths .
In a nutshell, I stayed there 23rd of March .Booking via booking,com I arrived late and tired Saturday evening .I was stranded in Nottingham cause of problems on the trains. I needed a good sleep . I was woken up at 7.30am Sunday morning by loads of banging around , outside the actual room . It was continual and I went outside to see what was going on .I had put the do not disturb sign on the door. I went to the front desk having asked a worker what time did they start work cleaning the rooms and they said seven thirty. I made it clear I had no problem with them but I was woken by all the noise and banging . The desk was very unhelpful , and put me through to a manager , who said ' I will see what we can do' as regards a refund. I went back to the room packed my bag to leave (no Sunday morning peace and quiet and chance to sleep in) So at just after eight a smarmy staff member took me to a quiet spot and asked me who I had booked with and said oh cause its booking.com we can refund you as its third party. It was just ridiculous that a supposed dapper hotel had no concern for people staying there and paying good money to hopefully 'rest' 'sleep' 'unwind' so while its looks dapper it was like faulty towers . The staff member gave me the managers card , that was just txking the mickey. Three managers, rude awakening at 7.30 Sunday morning and zero regard for people staying there. I feel it is important to flag this up as if you are travelling and you do need to rest this place was rubbish and the staff seemed out of their depth in things other than claiming there is no validity to criticism if its booked from a third party I.E. The websites they advertise through. I left the Harts Hotel , very tired and feeling ripped off financially with no way of addressing the issue. I have had ten time better service in budget hotels that do not have any pretense about them. Alan Worthington was the third manager I was told to contact . If getting fobbed off by two others was not enough!!
Be the first to ReplyFantastic experience!!
We dined last Sunday for lunch to celebrate a birthday. I would like to thank the entire team for our fantastic experience! The food was divine and the service was excellent. We were made to feel so welcomed by the young lady that served our table , thank you again! Glenn M
Be the first to ReplyHidden gem
It’s a hidden gem in the centre of Nottingham. Stylish rooms, clean slick bathroom with all the features you could want and a very comfy bed. Staff were so polite and helpful. It Completely exceeded expectations! Would definitely stay again
Be the first to ReplyExceptional hotel with wonderful staff and beautiful rooms!
This hotel is a little gem! I stay regularly, the rooms are beautiful with incredible views over The Park and beyond. The staff make the hotel extra special, always friendly helpful and kind I also eat here regularly and I must say the food is exceptional . The Sunday roasts I would say are the best in Nottingham and the restaurant is small and intimate Big shout out to Vas in the restaurant, Andrea, Ollie, Tim, Kacey, Simon and Adam the general manager . They always go above snd beyond to make my stay faultless I would also like to mention Rachel and the cleaning gang for always being friendly and welcoming I had a tough 2023, and this place helped me more than anyone would ever know! Thank you all, and long may my stays continue!
Be the first to ReplyDirty room. Rude and unpleasant general manager
Dirty bath covered in hairs. Did not raise the issue that night as I arrived late and did not discover the state of the bath until late into the evening. Complained the following morning and was treated abysmally by the general manager, who seems to take pleasure in being rude and obstructive. A great shame - this otherwise pleasant hotel is being severely let down by some of its staff. Avoid - instead give your money to a hotel that cleans properly and cares about its customers!
Be the first to ReplyGood location, nice hotel but in need of updating
I’m sure this was once a really great hotel but it is in need of some updating. On arrival it feels a little soulless and could do with a softer feel. The room was small but OK with a decent view we paid extra for. Despite turning off the radiators the room was very hot. Considering the star rating and high price of the room there were a number of observations. The safe failed to work and the duty manager was unable to fix it, there were no USB points, no soft close toilet seat, there was a lot of dust on the desk, no iron or ironing board and, very importantly, no guest directory so we were totally lacking information. It would also be good to have some local artwork rather than generic and two comfortable chairs, although the room is probably not large enough, despite the high price.
Be the first to ReplyGreat hotel for any kind of visit.
Everything was excellent! Hart’s a well-maintained hotel on a quiet street in an upscale neighborhood, and it’s only a few minutes walk to Nottingham’s best attractions and city centre. The room was clean and comfortable with excellent views. What makes Hart’s special enough to get top marks is the staff. Every person we interacted with - front of house, restaurant, housekeeping, etc - was efficient, accommodating, welcoming, professional and very pleasant. It’s not the cheapest hotel in the city, but it is excellent value.
Be the first to ReplyExcellent location,great stay
Superb food staff very friendly and efficient, relaxing break. We had booked a theatre package and our seats very good Garden room, light and more spacious than superior room, however all rooms are well equipped and beds very comfortable
Be the first to ReplyLovely, comfortable, exceptional.
Compact excellence. High standards in customer service and design: noticeable care taken in many details and overall service. It was so easy to settle in and enjoy the understated but high level comforts of this hotel. Elegant and quiet, tucked into a corner by the Ropewalk and the green edge of the Park. My room overlooked the garden and a panoramic view across the city. Reception staff were exceptionally pleasant and helpful. Lovely.
Be the first to ReplyFirst stay here and wow!!
Stayed overnight at this hotel found by my mum and wow!! We just loved loved it all. The room was super comfortable, ALL the staff were really friendly and the food was terrific. We def will visit again. Amy at reception - we shall see you again!!
Be the first to ReplyBeautiful small hotel
What a lovely hotel in a beautiful location a short distance from the city centre. Very friendly staff and a well appointed hotel. Super breakfast and so nice to be able to buy some of the gorgeous sourdough to take home. Will definitely be returning for another visit.
Be the first to ReplyBooking Issue
Tried to book the Harts hotel for the night of our wedding. We went directly through the hotel website which gave us the option of the Superiour Double. One of the booking options was to upgrade to the Gourmet getaway package for £180. All was booked and confirmation email followed. Unfortunately a phone call also followed to tell us of an error on their website. The error meant we would need to cancel as the actual cost of the room was now over £300. I must add the gentleman who dealt with us was incredibly sincere and did his best to help us. Unfortunately management weren't so willing to budge. An upgraded room based on the standard price was offered however, despite this not being our problem, including breakfast each was too big a stretch. We were willing to come to some compromise however, given we had the confirmation emails etc, we felt within our right to hold firm. Ultimately the room is cancelled and we look forward to booking elsewhere.
Be the first to ReplyPoor communication with guests
I booked this as a treat for my 81 year old Mum - after a 10min walk (up the NOT so moderate hill) arrived at the hotel to find the lift out of order - my poor mum! Room seemed ok until sleep time - we were right above the kitchen dumb waiter was clunking all night and “gravy “ smell from 5.30am was awful - if we’d been informed the lift was out of order I would have changed hotels 😡 very disappointing
Be the first to ReplyWonderful
Stayed here last night & had lunch today to celebrate our daughter’s graduation. From check in to check out everything was just lovely. Such friendly, efficient & well trained staff Lunch was excellent. I had halibut and if really was one of the nicest fish dishes I’ve ever tasted. Polite, unobtrusive service. Our waiter was excellent. The only think I can suggest to improve would be it would have been nice if someone had offered to take our coats rather than eat with them on the backs of our chairs. Also tablecloths would have been a good touch. Will definitely return when back in Nottingham & can thoroughly recommend.
Be the first to ReplyMR and Mrs Wright
We had a lovely weekend at the hart's Hotel lovely food well worth the money recommend to anyone staff couldn't do enough for us we felt like royalty definitely go again room was lovely with a good view and a mini bar
Be the first to ReplyA great find
We made a same day booking last Friday and what a great find it was. We normally stay at another hotel in Nottingham however this place was far better. Very quiet location but close enough to the centre. Comfy bed. Lovely room and nice complimentary coffee.
Be the first to ReplyDire customer service from the management and disregard for customer safety.
My husband and I arrived at the hotel early evening on the hottest day ever in July. We were due to celebrate our son’s graduation which was happening the next day. I had been made aware at reception (nice American receptionist) that there was no air conditioning in the hotel and that a fan had been provided. Although very small, the room was fine with pleasant views of the city, from the communal courtyard garden accessed from the patio doors in the room. We went to dinner within half an hour of arriving at the hotel but found it impossible to sit in the restaurant as the heat was so oppressive. No provisions had been made to cool down the restaurant despite the repeated warnings we had had from the met office; no air conditioning unit, not even a fan. The outside venue of the restaurant, in my opinion, is not particularly attractive, in part due to its proximity to the road, but we felt we had no other choice than to eat outside due to the impossible temperature inside the restaurant, which in hindsight I believe was a real Health and Safety issue. We were joined by our son and his friend and were having a very nice meal served by a very jovial waiter when, just after we had finished our main course, in the corner of my eye I spotted something strange. I tapped my husband and I hadn’t quite had time to process what was happening, when it became apparent that there was a lady about two feet away from my son who must have sat down on the bench next to the table and then collapsed backwards. At this point she was fitting and a mass of yellow fluid was oozing from her mouth (possibly vomit mixed with foam from the fit) and her eyes were rolling. I rushed inside to reception to ask them to call an ambulance and my husband jumped up to stop the woman falling off the bench altogether and landing on her head. She was too heavy, so he was assisted by our son and some other diners and put into the recovery position. I then exited the reception to be met by the husband who informed me that in his opinion his 70 old wife was absolutely fine, having just had a 4 course meal ; she had apparently mentioned she had felt sick and had stepped outside. He insisted she didn’t need an ambulance. I tried to explain what had happened, but the husband wasn’t interested. I returned to the reception and asked to be able to inform the crew on the 999 call as to what I had witnessed. They requested I inform them how she was at that moment, so I returned outside to get an update. By this time the lady in question was sitting upright on the bench next to a younger man who also repeated that she was fine and was just having a glass of water, and who effectively told me to go away. It would transpire that this was the Manager, Mr Adam Worthington. The ambulance arrived and the lady was checked over by the crew in the ambulance where she stayed for quite a long time. The ambulance crew later confirmed to me she had heatstroke, which when it evolves as far as fitting, is a medical emergency. We were all quite shaken by the event, however we attempted to finish our meal. Our son had completely lost his appetite and was still quite upset from the reaction of the husband who had shouted at him “You ain’t a doctor” when he was putting the lady in the recovery position to stop her from choking. This was exacerbated by the fact that he still had a pile of vomit a couple of feet from his chair/our table, which incidentally had still not been cleared up the next morning when we checked out of the hotel. Over the next hour or so I saw the Manger at least another 3 times and on each occasion his head was lowered and all eye contact was avoided. On leaving the restaurant we were happy to have learnt that the lady was ok and had been discharged. We were then approached by a fellow guest who told us he was appalled by the treatment we had received from the hotel. At the time I hadn’t really considered it, but in hindsight agree. We had helped a fellow guest who was in dire need of assistance and had interrupted our own celebratory meal and evening to do so and had not even had so much as a thank you or even acknowledgement from the Manager/Hotel for doing so. No one had thought to offer to move us to another table (there were still empty tables, but we were still so shaken we hadn’t even considered it). The guest who was disgusted by the management was shocked by the fact that we weren’t even offered a drink or free coffee by means of a goodwill gesture to thank us for our intervention or by way of an apology for the interruption. On a side note, I had the worst night sleep ever in the room. I know probably everyone in the country did that night, but the size of the fan provided in the room was far too small. We ended up sleeping with the patio doors wide open with a voile separating us from the communal courtyard; this still wasn’t enough and I for the first time ever had to sleep on a wet towel to get some relief from the heat. In the morning, to add insult to injury I was charged for the newspaper I had been offered on check in, where obviously no mention of the newspaper not being complimentary was made. Having run my own hospitality business for many years, I always judge an establishment by how it reacts when things go wrong and things definitely went wrong on this occasion. The almost £500 spent with the hotel on the room and dinner for four (not quite 3 course for everyone) for the 14 hours we spent at the hotel did leave somewhat of a bad taste in my mouth). In my opinion, this was penny pinching to the extreme with a total disregard for customer service and customer safety.
Be the first to ReplyDisappointing and missed the mark
Disappointing. We stayed for one night in the hotel, I was expecting better from the reviews and descriptions. On arriving in the car park, we were told that the lift was broken so we carried our bags to the front door, and then had to carry up two floors to our room. No one from the hotel offered to help. On an admittedly warm night the room was uncomfortable, although it was a superior double, it was very small and the fan provided had such a short extension it could not be used without being on the bedside table. With all the windows wide open we were woken up at 3;30 in the morning by returning revellers. The room itself was tired, for example, the shower control was missing the lever and the tv control missing the cover so the batteries fell out.
Be the first to ReplyExcellent hotel
I have stayed at Harts hotel 3 times now and every time the stay has been excellent, on my last visit my daughter was unwell and we had to stay an extra night, the staff couldn’t have been more accommodating. My favourite hotel in Nottingham.
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