EXTREMELY POORLY RAN!! OWNER AND CHEF IS HORRIBLE, DON'T - Harley Laguna Beach - Kaufe eine Reservierung
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🤮 1/5 - EXTREMELY POORLY RAN!! OWNER AND CHEF IS HORRIBLE, DON'T
By 👻 @Jessica J., 02/08/2022 3:00 am
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EXTREMELY POORLY RAN!! OWNER AND CHEF IS HORRIBLE, DON'T GO!!!!! As you can see from the other bad reviews here the owner is the chef and he is the most unprofessional business owner I have ever encountered. If there are any problems with the food at all he takes it very personal and argues with the customer about it.I never write bad reviews because I am a business owner myself but the way we were treated was just horrific. We had reservations for dinner, we thought we would try this place because of the biscuits on the menu. I love biscuits. THESE WERE THE WORST EVER! They came out hard and not warm with clumps of un-melted butter on them. They were just awful so we asked for them to be warmed up in the hopes that would help. Nope, they brought the same HORRIBLE ones back but this time they were even harder. We didn't eat them and gave them back because they were so horrific. When we got our bill they were still on it. I thought it was just an oversight so I told our waiter (who was fabulous) that they needed to be taken off. The owner then comes over and says he isn't comfortable taking them off and we had to pay for them. I explained the problem and he began to argue with me. I finally said, "Sir I am not going to argue with you bring me the bill and I will pay for the $10 horrible hard biscuits but I will never be back." They were bad and we didn't them but he was still charging us. I looked around at the entire restaurant and noticed nobody was eating their biscuits. I can't believe the owner is so clueless that he would rather argue with customers and nickel and dime them instead of taking responsibility and apologizing in the attempts of salvaging the situation. If it were my business I would have profusely apologized because $10 biscuits is not worth your customer being unhappy. THIS OWNER NEEDS TO GO TO BUSINESS SCHOOL 101! I gave the waiter a $40 tip for a $60 bill because the waiter was so embarrassed by the owner's outrageous behavior. It was never about the money ... it was the principle of the matter. Don't serve bad biscuits and then force people to pay for them even if they don't eat them. The owner actually had the nerve to tell me I should pay for the bad biscuits because small businesses were hit hard by Covid. Guess what?? ... ALL service businesses were hit hard including mine however that doesn't give you the right to force crap food on customers. If you keep up with this bad behavior I guarantee you that you will lose your business not from Covid but from your own stupidity!! AVOID THIS PLACE! If anyone wants yummy delicious biscuits then go get them at Gulfstream in Newport they are fantastic there. And to the owner ... I encourage you to try them at Gulfstream too so you know what a good biscuit should actually taste like!
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