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🤢 2/5 - Anyone who has been to Haidilao knows how amazing their
By 👻 @David Z., 03/22/2023 3:00 am
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Anyone who has been to Haidilao knows how amazing their service is, but my latest visit was far off from my past experience. I came here with a friend on a Monday evening, and we were seated right away being half hour early before our reservation. There wasn't any snacks available at the wait area, and the place seemed slow that it was half emptied. I told our waiter the "fairy" phrase, but he seemed to be new and knew nothing about it. He said he will go ask someone if there's such promotion, but he never gave a response about it. Then we let it go thinking this location just don't have it, and proceeded to ordering our food. I also told the waiter it's my friend's birthday, please arrange to celebrate it for her. They are known to have staffs show up with signs and sing you birthday songs, perhaps a small gift. Waiter said no problem. While we did enjoy our food, hence the 2 stars I'm giving them. About an hour in we almost finished most of our food, I asked if the dancing noodles is coming. Waiter said he will check and 10 minutes later he said it's coming. Half hour later, no dancing noodles but we saw that guy served two other tables in the room. Why the long wait and no show. By 8 o'clock I told him to forget the noodles maybe just have the singing for us. We waited and waited but nobody came by. Another 15 minutes passed I asked again and still no show. It's 8:30 now and I told him to forget it and just bring me the check.What a big disappointment! The food is mostly fresh and good, but we paid the premium price coming here for the service and entertainment which never received. There's plenty other hot pot spots in flushing, I'll think twice before coming back to Haidilao.
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