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🤮 1/5 - Fair to say it is a scam with PR stunt of media and review manipulations
By 👻 @Zhenyu L, 02/10/2022 3:00 am
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If you are being attracted to this restaurant because of its PR stunt, please read my experience and it will save you an unpleasant journey.
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I have been a fine-dining enthusiast for years and have visited over 100 Michelin restaurants (over 200 Michelin stars) around the world. Frankly, this is THE WORST(DISHONEST AND PRETENTIOUS) restaurant I've been to. The food and service quality is so subpar from other 3-starred restaurants while the chef and the staff had demonstrated a very arrogant, snobbish and bureaucratic attitude towards the customer and quality issues. I'll elaborate on my experience below:
Food:
0) The bread is hard and dry with no butter served.
0) For amuse-bouche, the beetroot tart doesn't feel entirely fresh, the bottom crumbled. (photoed)
1) The oyster dish has broken oyster shells in one of the oysters, which I couldn't even imagine being happening in a Michelin-stared restaurant. The jelly on the other one doesn't taste clean and fresh. (photoed)
2) the scallop dish doesn't taste entirely fresh, with a hint of fishiness. The server looks untrained and nervous, he randomly added the sauce to an already sauced scallop dish and then dropped the saucepan to the table. (photoed)
3) the lobster dish comes with an unclean plate with very visible marks around the rim. The bisque tastes clotted and grainy feels like reheated bisque stored in the fridge. (photoed)
4) the artichoke soup dish sadly the truffle has zero aromas as if non-exist. I've tasted many truffle dishes and also used Perigord black truffle myself, so I know exactly what black truffle should taste like. The waiter was even speaking about they tried using truffle oil but got complained about it being too strong, for which I'm appalled by the fact that they are using truffle oil for an expensive truffle dish.
5) foie gras, with wood pigeon and pheasant. The presentation is messy as if it is pub food, with uncleaned sauce splashed onto the rim of the plate. All the meats are overcooked, the pheasant tastes like slightly over-cooked chicken breast and wood pigeon tastes blunt and dry. I was expecting a slice of goose foie gras as pictured on their website while served with a half slice of duck foie gras. (photoed)
6) The dessert dishes are OK in a sense as it is harder to tell how fresh they are.
Service side:
- The tableware feels lazy for a Michelin-starred restaurant: the tablecloth is a bit rough, worn Bernardaud plates, unrefined glassware and cutleries.
- When asked about the dry bread, the lead server's reaction was very cheeky, saying it is because they don't want the customers to eat too much bread so that to have space for the dishes.
- The junior waiters are newly recruited and under-trained. The service is chaotic with no clear plans. There are even scenes where the lead servers stop junior waiters in front of the customers.
- When the chef firstly come into the dining room to greet guests, there's a strong smoking smell hitting my face.
Obviously very bad quality control over food and staff! Their attitudes towards quality issues are worse. After reporting problems, Guy Savoy started to question what restaurants I've been to and ducked away avoiding the problems. The waiter then asked me to write down my website/Instagram, as they wanted to decide their reactions based on whether you are a food influencer.
This is such an insult to all those hard-working chefs in so many restaurants who gave their heart and soul to maintain the highest-grade quality at the frontline and to customers who wrongfully picture it as one of the hallmarks of traditional french cuisine because of their misleading marketing materials.
As a fact, Guy Savoy is on the Board of the French Mission for Food Culture & Heritage and posting promotion videos in that name. The World's Best status awarded by La Liste looks extremely suspicious of bureaucratic connections.
Their PR materials are very deceitful compared to the actual quality of the restaurant (dishes and pictures don't match), particularly targeting people travelling to Paris, from whom complaints would be ignored.
Oh, I forgot to mention the most amusing things, after the continuous bombing of bad food and service quality, I can no longer withstand being subtle and point out politely but explicitly the mistakes I've observed and experienced during my meal, and commented that many 1-Michelin-starred restaurants have provided far better quality in both food and service. And the chef and later the restaurant manager came into the dining room at the end of the meal while most of the guests in my room have gone before me and shouted at me, threatening to ban me from the restaurant, for which 1) it is against the law in France that could result in a 45,000 euro penalty and 2) I'm not sure how they would even assume I will visit this restaurant ever again in my life. 😅
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