Great boat, good food, small portions, very poor service - Grand Banks New York - Kaufe eine Reservierung
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🤢 2/5 - Great boat, good food, small portions, very poor service
By 👻 @GBGuest, 10/20/2021 3:00 am
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We've been customers of the Grand Banks since it opened. But the service has deteriorated. Thursday Oc. 14th we arrived for our reservation, were seated at an empty table -- no place settings, no menus. After nearly ten minutes a waitress brought water. She didn't ask if we needed menus or wanted to order drinks. In lieu of menus we used their electronic menu but if we had not brought smartphones it would have required more bother to get paper menus as they weren't offered. Nearly half an hour after we arrived and drank most of our water a waiter came to take our order for drinks and food. Twenty minutes or so later the appetizers and food arrived AT THE SAME TIME. I asked the server to take my main course back, put it in the warmer, and bring it out when I finish my appetizer. She did so but the main course was cold, it had not been put in the warmer. Oh, we also had to pester another server to get place settings. Isn't it obvious to the server when the put food on the table that there is no silverware? They're not paying attention. Meanwhile, no drinks arrived either. We had to pester two other servers to get our drinks. Over the course of the meal we dealt with 5 different inexperienced servers. Honestly, it seems like Grand Banks just hired its servers off the streets with no experience and did not bother to train them. I used to wait tables in a nice hotel so I know the protocol: First get the customers menus, place settings, and take their drink orders. Deliver the appetizers before the main course. Pay attention when you go by the table to see if the guests need anything else (but do NOT pester them to stop and ask "How is everything?). The GB young servers are mostly untrained and inattentive. I don't blame them entirely. They have not been trained. As for the food, I would say it's pretty good, not great. The portions are too small for the high prices, and since its' served outside in the breeze, attention needs to be paid to see that the food is delivered hot, not cold. All this could be corrected if management was paying attention but like the servers, they're not paying attention.
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