My friends and I went went to Gen for dinner last Sunday - Gen Korean BBQ House San Jose - Kaufe eine Reservierung
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🤢 2/5 - My friends and I went went to Gen for dinner last Sunday
By 👻 @Marisa C., 04/21/2024 3:00 am
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My friends and I went went to Gen for dinner last Sunday because one of my friends was craving the red wine pork belly. It was such a disappointing experience this time around. We haven't had this bad of an experience here before, but after this time, we probably will not be going back any time soon. In summary, the waiters were slow, not attentive to the tables around us despite it not being super busy, so we weren't able to get our money's worth of food. We honestly would much have rather driven the extra 10 min and paid the extra $10 per person at Yakini Q for better quality food and service (ability to order meats from the phone and constant grill changes). Service: 2/5 We were seated fairly quickly because it wasn't super crowded and there were a few empty tables around us. But, once we were seated by the hostess, it took us flagging down the same hostess to find our waitress to put in our first order of meats. Even when we put in our orders, it took a decent amount of time for it to reach us. Once we had the last dish on the grill, we waited to order our next round but the waitress kept stopping at all of the tables around us never reaching us. So we had to keep asking the hostess to find our waitress to put in our next order. We also asked 6 different workers for japchae and other sides, but we never got them so eventually we gave up. Lastly, I stopped two different workers, asked for a grill change, and both ignored me and walked away. I'm giving this a 2 only because the waiter that took our table after the first one went on break/ended her shift was super nice and checked on our last order. There was also another manager of some sort on the floor that kept an eye on our table for grill changes for the last round of meats. These two were the only helpful staff members we had. Food: 3/5 For the most part, everything tasted as you would have expected, but with the slow service, we really didn't get a chance to try as many things as we would have liked. The craving for kbbq and specifically the red wine pork belly was met, but half of our table didn't get full. Not pictured, we also got the fish katsu and a some other meats that weren't really that great. The fish katsu tasted like a McDonald's Filet O Fish and the smoked pork belly tasted like a McDonald's chicken nugget dipped in BBQ sauce. Although this wasn't the worst thing we've ever had, it just wasn't the quality we were expecting. We also got a few soups that barely reached half of the bowl and felt "watered" down. The cinnamon hotteok had some inside dough that wasn't cooked all the way.
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