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Gen Korean BBQ House San Jose Tripadvisor Reviews
Latest Reviews On Tripadvisor
9 Reviews
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Korean barbecue
An endless feed of different meats and such. If you like wide sauces for dipping your cooked meats, you need to ask for it. We were 7 adults packed into a 6 person booth. All in all a reasonable experience.
Be the first to ReplyJo$h was great
After a 9 mile hike, we were ready to eat! Gen has always been reliable in flavor, texture, and taste so we decided to go to this chain
Food/Taste/Flavor: 4/5 - our usual orders of beef brisket, premium pork belly, bone-in short rib, pork cheek, and spicy rice cake were great. Fairly consistent cuts and great textures all around.
Miss: when the restaurant ran out of galbi (bone-in short rib), the server recommended #10 which is the finger short rib as "they are marinated in the same sauce so they taste the same but it just doesn't have bones." We trusted his recommendation but they are NOT similar at all!! Yes, we can agree that the marinade is the same but they don't have the same texture and don't cook the same way either. We couldn't eat most of this dish since it was extremely chewy and it felt like it wasn't defrosted all the way since we had to cook it to death on the outside but it was still bright red in the middle
Ambience: 2/5 - similar decorations to the other chains but way too loud! For birthday celebrations, they bang on the metal cooking trays to get everyone's attention and between singing. Ear plugs recommended!
Service: 3/5 - Jo$h was great every time he came by to assist and we would give him a solid 5/5 but it seemed like he was pulled in too many directions at once or he was given too many tables to cover that we didn't see him for almost 25 minutes at one point. Since we were there pretty much till closing, he was wiping down tables and covering for other areas where the servers had to leave
Value for price: 3/5 - delicious food but price is creeping up. Slightly disappointed that they no longer have beef tongue on the menu. They were also out of beef belly, galbi, sweet garlic sauce, and garlic & herb sauce.
Service so bad, it's a scam
This place needs to be reported to the BBB for continuously charging customers' full prices and not providing the service. First, we're glad that we can dine in and we were being very understanding that the server was probably overworked due to being understaffed but the way the manager handled the whole situation really boils my blood. I've been to this location many times. While service was not spectacular, it was worth coming back for a no-frill Korean BBQ with premium meats. Today is my sister's and her husband's last day in Cali so I figured, why not take her to Gen. Wrong decision, since we ended up having to walk out after terrible service, poor management, and sorry excuse for a business that only knows how to take your money. We were sat at a table and were greeted with an already irritated server. After taking our orders, he left the table and did not check back for 20-30 mins at times. We were missing soups, meats, double orders of the same meats we didn't order, got one and not the other plate requested. We ordered according to their rules (4 types of meat order at a time). After waiting an hour and a half for something to go right, we just ended up standing and leaving. At the front desk, we asked to speak to a manager and all he had to say was "Sorry, let me talk to my server and see what's up with him" while charging us for the full bill when we barely got anything but onions and pork belly while the server just tries his best to avoid coming to us at all but didn't hesitate to tell his manager which table we were sitting at to be a charge. The manager just stands there and looks at you like deers in headlights. Such a sorry excuse for a manager and establishment. For a place that does not care for its staff and has managers that rather avoid solving the restaurant's issues, they'll be out of business soon. We had a great week as it was my birthday week and Gen's experience on the last day just really ruined it.
Be the first to ReplyJust a local SJ guy
1st time here. Got to restaurant at 4:30 pm. Seated immediately. Plenty of free parking. Friendly and professional staff. AYCE with 2 hour time limit (not an issue).
Food was very good and well flavored.
A Different Experience
If you are looking for a quiet atmosphere to eat in, stay away as the speakers re blaring. The food was interesting and worth trying. This establishment is not on my list to return.
Be the first to ReplyGood deal for all you can eat
The food was good, but the service was lacking. I went on a Wednesday night got seated right away, but took a long time to get serviced. There seemed like 1 person serving 5 tables. The food came out in piece meal and it took a long time to bring everything out. No sides and have to keep asking the server for our food. Over all the place is a great value and lots of variety.
Be the first to ReplyAll you can eat!
The wait time was 15 minutes then we were seated. Ambiance is modern and modern. All you can eat dinner is $25 which is very reasonable. The menu has steak,shrimp, calamari and belly. My favorite was the Hawaii steak and the spicy calamari.
You can order 4 plates at a time and there is 2 hours limit. The service was good and attentive.
Tasty and Affordable
The food was good. Short ribs were the best. 25 bucks for adult all you can eat was a great deal. A few simple questions such as, "Can I sit at the bar?" and "Can you split my tab?" had several staff members saying, 'Let me ask someone, or I need to ask my manager'. Just a bit odd, but nothing that would keep me from returning. Ryan was kind and patient.
Be the first to ReplyGreat dinner spot
Went to Gen for the 1st time on a a 1st date. It was a 4/9 a Tuesday night, we had a 15 minute wait for a table, but it was worth it. The restaurant has an industrial feel inside the lighting is nice and dim, the music is awesome!!! All the staff gave great recommendations on what to try and the meal at 25 a person unlimited rounds was a good deal!! I would recommend you try this restaurant.
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