Dissatisfied - Gaucho Hampstead London - Kaufe eine Reservierung
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London's Best Restaurants that are most frequently booked by customers of Gaucho Hampstead London
🤮 1/5 - Dissatisfied
By 👻 @S.chanel, 09/05/2021 3:00 am
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Today’s experience at Gaucho Hampstead was absolutely disappointing. We had a 16.30pm reservation and were not seated until 5pm after placing an order of 2 bottles of wine and cocktails.
Then when ordering our meals were informed that the Sunday roast was unavailable because they were sold out and nothing was left! We were outraged as we arrived at the restaurant on time and was not notified before we had placed our orders . The waitress went away and informed us that we could now have the roast dinner however the veg would be substituted with some other veg which was not a big deal, so clearly they had not sold out and we was told a lie.
Then to add further insult after receiving the bill our party was not prepared to pay the DISCRETIONARY service charge as we did not feel we received any type of service was questioned by the waiter! How rude. we were then subjected to explain and made to feel guilty and justify our reasoning for not paying the service charge.Our evening had been spoilt and I don’t think I’ll be returning to Gaucho Hampstead again.
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