Over the last few years, I've probably had my worst Chicago - Galit Chicago - Kaufe eine Reservierung
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🤮 1/5 - Over the last few years, I've probably had my worst Chicago
By 👻 @Andrew S., 02/10/2024 3:00 am
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Over the last few years, I've probably had my worst Chicago dining experience yet at Galit. While some dishes were great (would recommend the masabacha and lobster), I was dissatisfied with the service and condescending attitude, in particular. 1. Although I was seated promptly, it took 15-20 minutes until my server came over. I was genuinely wondering whether they remembered to assign me a server. I understand that weekend nights are busy, but customers should not have to wait that long for service to start, especially at a restaurant of this standard 2. I personally disliked the sunchokes dish and could barely touch it, as I felt that the sauce had an overpowering bitter, almost "woody" taste of sorts. I let the team know but was essentially told that my palate was not sophisticated enough to enjoy it 3. After the meal ended, I asked the hostess if I could directly leave feedback. She made a face and looked irritated that I had requested to do so; this was evidently very disrespectful to me. While she ultimately directed me to the manager, he too brushed off my concerns. Apart from simple platitudes thanking me for the feedback, they were not apologetic and did not offer anything to rectify the situation 4. The manager eventually reached out over email the following day, but I felt this was too little, too late. You can write that you value my honest feedback, but my time at the restaurant did not reflect this at all. It's telling that they said we are on the "same page in terms of our expectations" but never owned up to not fulfilling them in the first place Considering all of Galit's accolades and otherwise stellar reviews, I was highly disappointed in the overall experience. Hope nobody else goes through the same experience I did!
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