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London's Best Restaurants that are most frequently booked by customers of Frenchie Covent Garden London
🤮 1/5 - Avoid
By 👻 @bucknall2012, 12/18/2023 3:00 am
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After initially being met by a pleasant front of house staff member who apologised for not being able to seat us earlier due to the overrunning lunch service we were seated. To note the tables are close together so you are seated close to other diners. We waited……and waited and then managed to get the attention of a waitress who wasn’t that interested in taking our order and cut us off when we tried to confirm our order. She repeated our order which was wrong, we corrected her and awaited our meals from the set pre- theatre menu. In the mean time we asked what champagne was available - the response was just one - no detail etc provided so we asked for a drinks menu. The nibble was lovely and we then were waiting for 30 mins for our starters, we enquired were they were as we had a show to get to, the waiter advised he had checked……but wasn’t able to advise on when we would expect the dishes 😹 We were awaiting our starters ….instead our main dishes came out. We advised we were waiting for starters the waiter informed us that there were none on our order….we corrected him. There wasn’t really a response on how they planned to handle, or mains were out on the table and then starters arrived. Crab starter was inedible - pepper and other seasoning dumped on top with no flavouring to the dish , it was a mouthful of powder and bland paste. The main tagliatelle dish was inedible- just tasted of pepper, the diner next to us burnt her throat and was unable to eat anything else. We struck up conversation to confirm it wasn’t us and that the dish was inedible. We asked the staff if it was meant to taste of pepper - they confirmed the dish wasn’t right. We returned the dish and the pork belly was a nice replacement. They did bring two glasses of champagne however it was a chaotic experience. Initial waitress uninterested in listening to orders and getting them right, second waiter trying his best but not listening or resolving the issues, inedible food, lack of engagement from management when we were trying to explain that we just wanted what we ordered and to have it in the appropriate order and for it to be edible, a side dish never arrived and there was no explanation. We asked for a reduced bill due to the issues we had experienced. They tried to charge us for dishes that were inedible and food that never arrived. We asked asked again for those to be removed they then decided to add back in the drinks that hadn’t been included on the bill so it was then double the original bill price. I challenged this again as it was illogical to not charge us and then decided to add detail back in, they also tried to charge for tap water. I think to avoid any more discussions they gave us the meal complementary which was finally a nice gesture and recognised the issues we had had. We empathised as it had obviously been a challenging session due to overrunning lunch service however from other reviews seems to be regular disappointment. Avoid at all costs - go to the Chinese restaurant down the road
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