Brazilian steakhouse clearly a "cut above" all the competition - Fogo de Chão Brazilian Steakhouse Las Vegas - Kaufe eine Reservierung
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Ranked #19 in Las Vegas's Best Restaurants.
😍 5/5 - Brazilian steakhouse clearly a "cut above" all the competition
By 👻 @SteveLicata, 11/28/2021 3:00 am
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My South American wife and I are big fans of the Brazilian steakhouse model and have visited enough of them in different parts of the world to know when management is doing everything right - and that is a rarity.
For such an expensive and often very lengthy dining experience, you need excellent meat, great ambiance, outstanding customer service and - wait for it - a killer salad bar.
But the secret sauce is also in management and we both have considerable experience in the restaurant ex business ourselves.
For my wife's "milestone" birthday, Fogo de Chao Brazilian Steakhouse totally hit it out of the park on Nov 27, 2021 according to all the above criteria.
As restaurants struggle to recover from the worst - and yet lingering - effects of the COVID-19 crisis, this a very heartening sign. The whole industry has lost a lot of its servers, cooks and busboys and even the ones who are "coming back" have still not changed some rather backward attitudes towards the customers.
In this case, at this location, the very customer-focused management style of the manager, Oscar, supports the very empowered and capable server team of Corrine and Devan. We were very surprised to hear this was their first time being teamed together,because they worked so very well, but clearly management is training all its peoples to be cross-trained in not just various tasks but also the mindset and challenges faced by their fellow restaurant colleagues.
From the moment we sat down, Corrine and Devan immediately learned - and passed on correctly to the other wait-staff, our special drink preferences, which type of the various meat offerings we wanted to revisit and they were frequently checking in to make sure everything was meeting or exceeding our expectations.
In other words, we never had to ask for anything twice - they always just showed up with exactly what we needed, when we needed it, and looked for any change sin our preferences or needs.
When we arrived at 8:30 PM on a Saturday night, the place was packed and yet we felt like we had the place all to ourselves in terms of the kind, professional and attentive service.
Veterans of the Brazilian steakhouse experience might appreciate how very unusual is this level of service. The weak link in the service is not whether the server shows up regularly with new trays of meat to sample, it is all the other stuff in between where customer sometimes feed abandoned (drink refills, clean plates, table clearing, etc). Our server team dit all magnificently, walked us through some dessert options and even as we walked out the door, we never felt ignored or underappreciated as customers.
In summary, it was an awesome experience for us as couple on a special occasion and we could not more highly recommend this restaurant.
It was not just an exceptional Brazilian steakhouse, it was an outstanding restaurant. Period.
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