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Fasano Restaurant New York Tripadvisor Reviews
Latest Reviews On Tripadvisor
16 Reviews
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Amazing
Good Hotel and Good Stay in This Adorable and Quiet Hotel Located in a Beautiful and Residential Area I will return soon for work in this chaotic but fascinating city and I will definitely stay in this hotel again Truly Varied, Complete and Amazing Breakfast
Be the first to Replyfasano restaurant and hotel
Excellent place for a business meeting, very well received. great location. Very good hotel service, with very valid tips. bar at the entrance, ideal place to relax after a day of business.
Be the first to ReplyAn aging hotel which has no charm, indoor swimming pool on the 21st floor without access i
An aging hotel, a dark and outdated lobby, a swimming pool on the 21st floor without exterior soul, elevators in the dark...rooms without charm. An outdoor terrace for breakfast overlooking the street where smoking is prohibited....
Be the first to ReplyDid not meet the mark
This is a great hotel by name no doubt. The rooms were the absolute best part of the hotel experience. Classy and roomy with very comfortable beds. Unfortunately the service was hit and miss. Some of the staff were superb, others mehhh... I would say going through the motions. It did not help that only one of the two lifts were working , which also made the whole stay a but more tedious as there was always a considerable wait and awkardly crowded lifts. The breakfast was ok but lacked choice, the maitre'ds were excellent, but quite a few of the wait staff had really not much service training at all. It was difficult to attract attention and simple things like giving way to customers seemed a low priority despite the restaurant being uncrowded. Finally, I had to ask for the price menu for the mini bar in my room 4 times before I got one. Perhaps they are most used to hotel guests where money is no issue :) Not expected for a hotel with the name Fasano Would not stay again..
Be the first to ReplyFasano is amazing
Impeccable hotel. Beautiful decor, cozy and extremely clean. I stayed in a superior suite and loved it. Large and comfortable room, as well as the bathroom. Everything very organized. The employees are incredible, friendly and helpful. It's really worth it. A small caveat for the service at reception, which differs from the others. I found it cold.
Be the first to ReplyAbsolutely fantastic experience. Luxury, sophistication, comfort and discretion. You feel in the comfort of your home.
Fabulous! A unique experience. And we also met Rod Stewart at the hotel, the reason for our trip to São Paulo. It crowned our stay at Fasano!! Impeccable service, comfortable and spacious room, super well served breakfast with special service!
Be the first to ReplyNot so pleasant...
We were staying from 11/09 to 13/09 at Fasano Jardins, initially I discussed the positive points: excellent location, comfortable rooms, service, which was generally friendly and professional, with emphasis on breakfast and the pool. However, it was a slightly unpleasant experience, starting with the day we arrived, when I asked the butler Gabriel if I could exchange the Welcome Drink, made from coconut water, for two glasses of sparkling wine, but I warned him that, if it was not possible, he would let me know, After more than half an hour, he called the room and informed me that it would only be possible to have a glass of sparkling wine, which I found strange, but I replied that yes, it could be. To my amazement, more time passed than normal and I announced that it was no longer necessary, and a sweet treat soon arrived as "compensation". The most unpleasant situation, however, occurred on the second day, which we had stayed in due to the Sabores de São Paulo experience, still celebrating my birthday on 06/09. It turns out that upon check-in we were informed that the experience included: two nights' accommodation, with the Nonno Ruggero Restaurant menu: with starter, main course and dessert for two people served in the apartment, in addition to breakfast. On the night of dinner, we were presented with a reduced menu with 2 starters, 2 mains and 2 desserts, in other words, completely at odds with what was announced on the website, as can be found on the Fasano Jardins page>Experiences>Special Programs> Sabores de São Paul. At this point, I spoke on the phone and later in person with the manager André, who, in an unprofessional and inelegant attitude, argued with me saying that, "dinner was a courtesy and that the price of accommodation, without dinner, would be the same", as if we had to settle for options that were not of interest to us, insisting that that was the menu and not the full Nonno Ruggero menu, as informed at check-in and published on the website. Finally, after I asserted that this is false advertising and that we are lawyers, he "made a concession", as if he were doing a favor and not just fulfilling a service contract. Really disappointing! Unlike the attitude of the Fasano Itaim managers and the Itaim BH manager, Jéssica Paschoal, who is professional and courteous, for this reason we will return to BH for the third time, in November this year, due to the excellent work of her and her team.
Be the first to Replypleasant and wonderfully efficient and thoughtful staff
This is an extraordinary hotel . The staff will watch out for you, eac rooms is an elegant, serene oasis oasis in this city. Neighborhood is ideal for walking and finding shos, salons, art galleries..
Be the first to ReplyVery comfortable
Excellent address, central, sober, elegant. Nice bar in the lobby. Very kind staff. Rooms not particularly large but comfortable and equipped with all gadgets. Breakfast of exceptional quality, for me it is the highlight, all very fresh products of the highest quality. It costs money but it's worth it. The only flaw was that only one elevator was in operation but they will fix it. To return
Be the first to ReplyIncredible!! My new favorite hotel
Amazing hotel. From check in to check out, the staff are extremely helpful and are always ready to better serve us. The rooms are impeccable, well lit, with discreet but welcoming decor. When we arrived, there were sweets and fresh fruit in the room. The breakfast is extremely well done. Don’t expect those huge buffets, full of “half-baked” options. Despite not having as many items as other hotels, the available options are all impeccably prepared. The croissant is literally identical to the ones I find in Paris. The eggs Benedict are perfect, the cheese bread is absurdly good. The lobby bar is surprisingly amazing. We stopped there before going up to the room and were surprised by one of the best bartenders we've ever met, Mr. Manoel. He prepared incredible drinks for us, an extremely pleasant person and very sweet. It was truly a worthwhile experience, we will definitely stay at the hotel again, the impeccable courtesy and service make all the difference.
Be the first to ReplyThe Standard by Which Travel Should be Judged
From the front desk to the 1am delivery of a thermometer to test whether my slight fever would let me board my flight, the thoughtful service and travel support reminded me of a bygone Era of personal service and consideration for a traveler with a full agenda. Very grateful and very likely to forego my loyalty points elsewhere and stay at the Sao Paolo Fasano whenever I'm in this town.
Be the first to ReplyThe Best in São Paulo
The hotel is amazing but no surprise there after all this is The Fasano. I want to though, praise the professionals we encountered there, and although I will miss a few names (and misspelled for sure) I want to recognize: Allison at check in, Jean at the door, bellman at check in (I had his name but forgot - sorry), maids who left our room always impeccably well done, bellman at check out, restaurant personnel at Fasano - what a perfect service (attentive but not overly done). Most importantly, the area is super safe and beautiful - there is nowhere else to stay in São Paulo other than Fasano. Thank you all.
Be the first to ReplyPretty consistent
this was our third stay at the Fasano. Location is great and overall the hotel is one of the few top end hotels in the city. I stayed here for the first time about 3 years ago and twice recently. The rooms - while nice - need a bit of refreshing. Starting to look a bit tired. Staff is professional and the room service menu is quite good. Breakfast is also great. The only thing is that the hotel does not exude a warm welcoming feeling. Feels very business like/corporate. It's our second choice in SP.
Be the first to ReplyAmazing stay
Impeccable hotel room, food and service. Staff very friendly, going above and beyond on a number of occasions. Modern facilities, great location, luxury experience, amazing bathrooms, gym, pool, restaurant and supportThank you very much!
Be the first to Reply5-star-hotel as it should be
Very good impression by the central location, rooms, respective views and space, overall cleanness and friendliness of the english-speaking staff.
Nice pool-area on the higher floors with sauna and very private atmosphere.
Fantastic was the restaurant on the 1st floor, highly recommended!
Very comfortable lobby and respective lobby-bar.
Oh I miss Emiliano
Oh I miss Emiliano
Arrived at 1505 at the much-needed-to-be-updated Fasano in São Paulo when I was told that the room was not ready. Checking as per the reservation at 1500.
The lady offered me to wait at the lobby and whether I wanted a cupons coffee.
23 minutes later the coffee arrived - cold.
Shortly after that I learned that the room would only be ready bu 1600.
Completely outrageous given the extorsivo rates this more than oldfashioned and outdated hotel charges.
Oh I miss Emiliano.