Service Not What It Used To Be! - Eno Vino Downtown Madison - Kaufe eine Reservierung
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🤮 1/5 - Service Not What It Used To Be!
By 👻 @IROSSFAM, 11/08/2021 3:00 am
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Listed below is our unanswered letter to Eno Vino management. We suggest you evaluate all of your restaurant choice before dining at Eno Vino. The service has fallen tremendously and the prices have increased dramatically. Ms. T we were very unhappy with the overall service. We wanted you to know as improvements cannot be made if you do not know what has happened. We recently celebrated a rare date night out at Eno Vino Downtown at 1 North Webster Street at 10:15 pm on Saturday, October 23rd. We want to provide feedback on the dining experience. In summary, the staff performed below the standard we have come to expect at Eno Vino. We have patronized the restaurant on the Westside of town since its grand opening and have patronized the downtown location periodically since it opened. Please see a synopsis of our recent visit to your downtown location. Eno Vino is listed as having dining until 1:00 am. Earlier in the day we attempted to make reservations on Opentable for an 11:00pm dining table, but their system indicated there were no booking within 2.5 hours on either side of 11pm time. Unclear if the reservation system was not working or if there were no availability between 11pm & 1am at 10:15pm we decided to drop in after our show. While my husband parked the car, I arrived at the restaurant closer to 10:15 pm and asked for a table for two for dinner. I was advised I could sit at the bar or at the window. My husband and I were anticipating having a full dinner and not just cocktails I inquired to the host a second time to see if there was an available table. At the time of my request the dining room was half empty. Again, the two hosts told me to go find something at the bar for dinner. I made my way to the window bar top overlooking the capital and people watched while I waited for my husband to arrive. During my sitting, I did see a couple get seated, so when my husband arrived I advised him that the dining room was half full even-though I had been told there were no tables available for dinner. He went to the host to inquire about availability of tables in a partially filled dining room and about being seated at a table. First he was told there were no tables available, then he was told that he would need to make a 10:30pm reservation by calling the restaurant even though he was speaking with the host. Then he was told by the host that there was a table in the bar next to the fireplace. All while watching the host seat another couple in the dinning room. The waitress (T) was helpful in escorting us to the fireplace area and setting us up at a table. She patiently listened to our concerns then wished us a better evening and left the table. This area was completely empty, so we had to question why the gentlemen at the front would not have escorted or directed us to this area instead of directing me to a crowded bar area. This became more of a question as we saw other guests getting escorted to the tables in this fireplace area after we were seated. Our server and tried to get the evening back on the right track. Unfortunately that did not happen. There seems to be a concept that as we are not in the dining room, the service does not need to be at the same level as in the dining room. This concerned us as the dining room menu and pricing are the same so the service should be the same. Please let me provide details: We ordered a bottle of Moscato d'asti which we consider a celebration wine served in flutes, great for toasting. server brought the ice bucket and bottle and worked through opening the bottle. Typically the cork is presented to the person ordering the wine and a taste is poured so the guest can confirm that this specific bottle meets expectation. Effervescent white wines do not age well and can go bad if not kept cold, so this tasting formality is important. Server skipped the formality and just poured us the first glass. Server missed the water glasses going empty. Server also did not refill the wine glasses until we asked toward the end of the meal why they were not getting refilled. She refilled my husband's glass with the remaining wine and indicated she does not usually refill after the first pour in the bar area. When our first tapas arrived we had no silverware/plates. Bus boy delivering the food asked if we would want plates in addition to silverware. When we inquired how the 15% added service change impacted her directly, she indicated the staff reference was more related to the kitchen staff wages and not hers. This now has us thinking Eno Vino has underpaid their staff previously and now the current guests are penalized for previous poor payment of wages. The man returned to our table with the associate bar manager to review our experience with Eno Vino for the evening and to let us know they had removed the 15% surcharge from the bill. While we appreciated the thought, we did not see that as an encouragement to come back to the restaurant.
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