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🤮 1/5 - Pathetically awful
By 👻 @Tater74, 02/26/2024 3:00 am
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We are at dukes our first night there and we happened to also stay at the hotel it’s located at, so my experience with Dukes is much more than just one meal. The setting is lovely, right on kaanapali beach in a beautiful location and setting. 10/10 for the setting. We had a waitress named Kristi who was not only rude, but also very unhelpful. She was unfriendly, clearly didn’t want to be there, so I really can’t understand why she’d want to be a waitress. It was busy the night we went, but that shouldn’t matter. Someone in the hospitality business should have a friendly demeanor and Kristy definitely did not. The food was mediocre. Since this was our first meal in Hawaii, we didn’t know what to expect about the level of food, but since we were there for a full 12 days, we came to find out that Dukes was definitely sub-par. The food wasn’t hot, was bland and just not prepared with the TLC that you’d expect a restaurant charging those kinds of prices to have. Which leads me to my next point about just how incredibly corporate this place is. Over the course of our trip, we ate at 3 different restaurants owned by TS Restaurant Group, on different islands. Even tho all 3 restaurants had a different name, they were all basically the same with many many many menu items being the exact same and quite literally the EXACT same kids menu across all 3 restaurants. It is so clear that the ONLY thing this restaurant group cares about is making money. At Dukes specifically (again I stayed at the hotel so I have A LOT of experience), I witnessed them ALWAYS measuring their wine pours. To the point that one day, when I asked for it in a tall to go class (versus the really short one they always give), since they didn’t know the measurement on the taller cup, they poured the wine in to something else that they could measure with, and THEN poured it in to the taller to go cup. BEYOND pathetic. I’ve never witnessed a ‘high end’ restaurant go to such great lengths of measuring wine, god forbid you get an extra .5 or even are shortened .5 of an ounce. So pathetic! It’s all just so incredibly corporate, I could not in good conscience, recommend this restaurant to anyone unless you love knowing you’re there just so they can see how much money they can make off you , vs them caring one iota about if you enjoyed your meal.
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