This was the worst stay in NYC I have ever had. - Dream Midtown New York - Trade Reservierungs
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🤮 1/5 - This was the worst stay in NYC I have ever had.
By 👻 @Nicole M., 02/20/2023 3:00 am
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We checked in/dropped our bags off at 10 am and asked for them to call us when it was ready. Check in was at 3 pm at 245 we called and asked if it was ready only to be met by severe attitude by some woman who refused to give us her name. We arrive at the hotel a little past 3 and get into the elevator IT GOT STUCK. There was a housekeeper on the elevator and she looked scared. She pressed a button and immediately made us get off on floor 9. We waited 30 minutes for the other elevator to reach floor 9. When it finally came and we got to our room with all of our luggage the room keys didn't work. We then had to go back in the unsafe elevators with the luggage back down to the front desk to get new keys. By the time we got settled into the room we had to hurry up and get ready as we had dinner reservations at 530. When we spoke to management it was as if they didn't care. I also asked for another luggage rack to which i ended up having to go to the front desk myself because they never brought it up. They didn't do anything to rectify the situation and it was my best friends bday. The bathroom did not have any ventilation. Do not stay here the hotel is not safe. The staff is rude and the bar downstairs is closed with the bowling alley. The rooms do not look like the pictures and it is mediocre at best. I'd give zero stars if I could..
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