Hospitality training needed at this property - Do&Co Hotel Vienna Wien - Trade Reservierungs
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😒 3/5 - Hospitality training needed at this property
By 👻 @Kelly P, 09/28/2023 3:00 am
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This hotel is nice enough and right across from St. Stephen’s Cathedral. Some of the staff at the front desk have a major attitude and our welcome/check in was abysmal. Two young ladies sat at the desk, one of them clearly didn’t want to be there and when she showed us to our room she acted as if we were inconveniencing her. She gave us a very brief and sparse explanation of the property and did not explain the breakfast package we purchased which led to major confusion the next day as the breakfasts are not buffet. Not sure I would stay here again or recommend it to others. Some of the staff were very nice, but some hospitality training is clearly needed here.
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