New addition of the "Sell Through Rating"
By 🤤 @DashingAnswer69, 05/28/2024 4:39 pm
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Can anyone explain why the sell through rating was just added? Doesn't seem fair to provide zero foresight to the userbase regarding this update. It retroactively punishes those who already had a low sold listing to posted sting ratio by suspending payouts for 180 days. I just don't understand why it would matter except for maybe that it can be time consuming for staff to approve reservations for them to not sell.
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Answer from 🥷🏻 @ColorfulRod45 (05/28/2024 10:33 pm)
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Hey @DashingAnswer69,
Thanks for creating this thread -
First of all - we want sellers to get paid, only sellers who consistently make money will return to the platform and sell more, most users who have this issues have comparatively little transaction volumes - but are very important to the platform in terms of future growth, so absolutely no incentive in not paying out the earnings.
Second - we have been showing the metric of Sold and Unsold Listings for this purpose for months, but a new quality update that we are rolling out is now taking action on the actual sell through rate as it has become an increasing problem with the large amount of new sellers we are seeing.
We absolutely have always encouraged sellers to thoroughly evaluate whether a listing will likely sell or not -
Not only do we pay for most reviews of lower medal tier sellers, more importantly every listing that is uploaded and doesn't sell potentially means a revenue loss for a venue which is the most negative thing a platform like ours could create in the marketplace.
The purpose of people listing appointments is to provide liquidity on the supply side - this is great if this means that a customer who wants to buy a listing then can - obviously not every listing will sell which our metrics take into account and the power sellers show that they are absolutely over achievable.
If a user only sells less than every forth listing that user creates real harm for restaurants and appointmenttrader and gives a bad name to the overall very eager sellers that put people into seats.
Since this mostly affects new sellers with low listing volumes this is an easy to correct issue and will drive sellers to more accurately think about which listings make sense to upload.
As soon as the rate tips over 25% payouts are enabled again.
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By 🏃 @FamousRun55 (05/31/2024 11:17 pm)
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I can understand wanting to protect restaurants from tons of unfilled reservations, but the whole model seems flawed from a seller perspective. At the very least new listings shouldn't be factored into sell through until after the date of the actual reservation.
If a listing goes live, it's factored into sell through, but if we remove the listing is it still factored into sell through rate as an unfulfilled? @ColorfulRod45
By 👻 @EgalitarianBurn18 (05/28/2024 10:49 pm)
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How is the platform going to stop those seller from buying their own reservations using unaffiliated accounts? We see this happening over and over when some user has the penalty medal.
By 🥷🏻 @ColorfulRod45 (05/28/2024 10:56 pm)
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If you know of users doing this - please do report them, we will pay a reward for each user who has been brought to our attention and has been found to have done this.
The goal of these metrics is to create a market place that is efficient and provides availability - there will always be the few bad people trying to cheat the system, but in the longrun that usually does not prove to be a successful strategy.
By 🤣 @ArtisticArch12 (05/29/2024 5:04 am)
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By 🤣 @ArtisticArch12 (05/29/2024 8:46 pm)
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By 👻 @FetchingWatch40 (07/03/2024 10:57 pm)
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Answer from 🤣 @ArtisticArch12 (05/28/2024 8:45 pm)
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I noticed that also today. Which is funny since they’re getting paid 30% anyway for basically just data entry to add the reservation in hopes that it sells. But you’re right, it’s a little discouraging.
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By 🤣 @ArtisticArch12 (05/28/2024 9:15 pm)
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By 👻 @AuthoritativeWay35 (06/29/2024 7:34 pm)
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