This is with regards to Citibank's Consumer Business - Dimes Chatham Square New York - Kaufe eine Reservierung
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🤮 1/5 - This is with regards to Citibank's Consumer Business
By 👻 @Matt K., 02/14/2018 3:00 am
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This is with regards to Citibank's Consumer Business services. The level of service, technology and customer followup is poor, at best.The business portal is clunky to use and requires one to carry a SecureID token at all times to access your account. Impossible to see real-time activity (such as confirming if an incoming wire was received), so one must wait until the next business day to confirm receipt of funds.The kicker is their KYC refresh process every three years. I've requested the list of documents they need 6 times, with each representative promising to email me the list and they were never received. I decided to be proactive, after Citibank's ominous letter that they would cancel my account immediately if they didn't receive those documents, and went to a branch and 49th and Lex. Personally handed the info to the personal banker, signed every form, confirmed with him and their 800 number that they had everything they needed, just to receive another threatening letter today that they are closing my account for not providing the info that I personally handed to the employee.Citibank is pretty good for my personal account, but for business accounts you should really go to Chase.
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