Awful experience and long wait for a disappointing outcome - Del Frisco's Double Eagle Steakhouse New York - Kaufe eine Reservierung
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🤮 1/5 - Awful experience and long wait for a disappointing outcome
By 👻 @Harriet H, 12/06/2021 3:00 am
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An hours wait from reservation time! Terrible. We had a booking for 2 people for 19:15pm, we arrived prompt at 19:10 and were told to wait. After sitting at the bar (we were one of the few waiting customers lucky to get a seat) we were eventually shown to our table at 20:20 - an hours wait!! And after a lot of complaining and ZERO APOLOGIES or explanation from any staff members for the long wait
We were shown to probably the worst upstairs table (not great) with bright shining lights above it, looking like the only table upside with spotlights on it. I asked if we could move as the bright lights weren’t great on the eyes let alone giving a romantic vibe (our anniversary) and we were told we would have to wait….AGAIN… for the next a available table?!?!
No apologies or explanation, I explained we had been waiting an hour since our reservation time and then had been given the worse table in the entire restaurant and I was told to keep waiting?! Madness
We left the restaurant without eating and got room service at our hotel which was much better. Such a shame for our final meal in NYC.
Only positive? The bar made some good cosmopolitans while we waited
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