Deplorable experience – this place is a rip off! - Da Andrea New York - Kaufe eine Reservierung
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🤮 1/5 - Deplorable experience – this place is a rip off!
By 👻 @Vivi G, 04/14/2022 3:00 am
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Since we were travelling all the way from Europe, I booked a table over the phone in advance for 11 people, including 3 children aged 7, 3 and 2. I was told that for such a large party I would be obligated to take a prefixed menu of three courses because there were so many of us, which I found reasonable and to which I ultimately agreed. However, I asked if it was possible for the children to eat à la carte because I didn’t want food to go to waste. They agreed and the manager told me on the phone the menu would be 45$ each. I found the price really ok so I booked the table without hesitation. If only I had known, I would have asked to confirm this booking in writing!!! The three courses on the menu came straight out of their regular menu. I, for instance, had the following: Tagliolini neri alle vongole 26.00 Squid ink tagliolini, clams, cherry tomatoes, garlic white wine Calamaretti alla griglia 19.00 Grilled squid, corn & cucumber salad, lemon dressing Tiramisù 11.00 This makes up a total of 56$. Each of us had three courses, as agreed, which in total ranged in price from between 50-60$ on the regular menu. We also had three bottles of wine. When we got our check, we almost fell off our chairs! They had counted 85$!!! for each fixed menu instead of the agreed 45$! The check was a total of 1168,90$! When I confronted the manager, he claimed he had told me on the phone the menu would be 85$ per person. This is clearly NOT TRUE because I would never have agreed to such an expensive menu for a family of 11, for no special occasion, at a very basic Italian restaurant. (Mind you, for this price we could almost have eaten at a quality Michelin starred restaurant!) When I asked him whether I could see the price of the prefixed menu, he told me it was only based on his word and the price of the prefixed menu was not indicated anywhere. This is not the way an honest establishment should treat its customers! By the way, should a fixed menu, based on the regular everyday dinner menu, not at least be close in price to the usual prices indicated? Where I come from, a fixed menu for such a large party, generally benefits the customer in some way because it is lower in price than the actual menu. But of course, I am talking about honest restaurateurs here and not embezzlers. When I complained a little more vehemently he told me he was doing me a favour allowing us to let the children (may I remind you, 7, 3 and 2 years old!) eat à la carte. For the sake of consistency, a little sidenote: their spaghetti bolognese is 24$, and we ordered three! All in all, a terrible experience in a deplorable establishment that obviously needs to rip off its customers to stay afloat. I understand why. Aside from the awful mismanagement of this place, the food is mediocre at best. Not to be trusted! For the love of God, do not set foot in this place!
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