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🤮 1/5 - Great food, the worst service…
By 👻 @Jonathan P, 10/16/2022 3:00 am
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Having visited the excellent Purjol late last year, I was excited to try Enrique Olvera’s NYC restaurant. And whilst I did not expect the same thing, the sheer quality of experience in the former had me very excited for the latter. However, unfortunately, this is where the excitement ended. Having made a purposeful late evening reservation for two in mid October’22, we arrived very much ready to eat. We were told there would be a short wait as the table was prepared, and asked if we would mind stepping to the side of the waiting area. This wait went on for a staggering 50 mins. And during this time not once were we updated, handed a drinks menu or apologised to. I completely understand reservation times slipping a little, especially on a busy Saturday evening, but to have patrons waiting for nearly an hour without so much as a brief update is extremely disappointing, particularly when this restaurant is connected to one of the worlds best. The apathetic front of house staff stood practically motionless as we watched two couples leave after forty minutes and others try, unsuccessfully, to garner any information. When we were eventually seated (having very nearly left ourselves) not once did the staff mention the insane wait, apologise or even talk to us. Whilst the food was excellent, it was completely marred by the wait, where we’d unfortunately pushed past the point of hunger. In the myriad restaurants I’ve eaten in across the world, from street food to Michelin starred establishments, I’ve never experienced such bad service, to the point where it effectively ruined a great meal. Sadly, I could not recommend.
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