Château de Massillan Uchaux Tripadvisor Reviews - Château de Massillan Uchaux - Trade Reservierungs
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- Queen Bed (24 To 30sqm Shower Or Bath Courtyard Or Park View 2)
- Luxe Terrace Room (Queen Bed 24 To 31sqm Shower Or Bath Courtyard)
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Château de Massillan Uchaux Tripadvisor Reviews
Latest Reviews On Tripadvisor
2 Reviews
0 Replys |
friendly personnel nice rooms and wonderful pool
we loved this hotel very much! the rooms are rather large and are very nice and clean! the beds are wonderful. do checkin advance whether the restaurants will be open, because we had two days on which they were closed and we could only get some salads.
Be the first to ReplyWhat a shame should have been so so good
On arrival we were told we could not have a dinner reservation due to staff shortages in either restaurant. As it turned out the main restaurant was closed but nothing says that online and we were never notified. At every point we were made to feel it was our fault and that we should have booked dinner when we made the reservation 7 months earlier. We eventually got a salad served at the pool but no effort made to set us a table or anything. The prestige room was not as described on the website which we feel is misleading. We emailed our concerns and we only got a response when asked how our stay was on checking out. The GM was very defensive and was only interested in if the email had been sent. On the plus side the Maitre De and his team (we had dinner the following night) we’re fantastic and the food lovely. This hotel should rival Le Manoir but sadly I feel the attitude of the top team needs to change. We were told all the time that due to staff shortages (across the entire industry in France) was why the grounds needed serious attention, the bar was not manned and the main restaurant closed (being foodies the main reason for the stay). In 3 weeks in France this was the only establishment we went to that had this problem. For the money stay somewhere else, it’s not worth it. Over promises but under delivers. Very disappointing.
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