Rude and pretentious front of house staff - Chiltern Firehouse London - Trade Reservierungs
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Booked 3 times by Chiltern Firehouse London customers.
Ranked #20 in London's Best Hotels.
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Ranked #21 in London's Best Hotels.
🤮 1/5 - Rude and pretentious front of house staff
By 👻 @Claire Cameron, 03/10/2024 4:00 am
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Myself and two daughters booked this restaurant for a Mother’s Day meal. We arrived early so asked if we could have a drink first. The hostess at the door was friendly but tried to tell my daughter how to pronounce her own name!! We were then ping ponged back and forth between the bar and restaurant and met by numerous rude front of house staff who said we couldn’t sit here or they couldn’t find our name on the booking. Eventually we were taken back to the bar and met by a rude and arrogant tall blonde host and told we couldn’t sit at a free table, the way she spoke and acted towards us was laughable, by this point I was ready to walk out. I have ate at lots of excellent bars and restaurants all over the world, and have never been treated in this manner before. The restaurant itself was very mediocre, expensive for what you get and very pompous. This place needs to read the reviews on here and do something about their staff, mainly front of house management (the girls in black dresses). Safe to say I will definitely not be going back to this establishment.
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