Poor customer service - Charley's Steak House Tampa - Kaufe eine Reservierung
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😒 3/5 - Poor customer service
By 👻 @Carey C, 02/26/2023 3:00 am
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We were celebrating a family birthday. We came from out of town and had an 8:15 reservation made weeks in advance. We arrived 30 minutes EARLY and let the hostess know we were here, and waiting in the bar. We did not ask to be seated any earlier and acknowledged that we would check back in at reservation time. We did… multiple times.. and finally at 8:45 approached hostesses about canceling because we were hungry and tired of waiting. Their excuse.. table of 10 were “ still sitting at table even though their tab had been closed”. I understand they couldn’t ask (of course) table to leave, but they should have been more apologetic to us and had manager come in to offer an appetizer and a round of drinks for our inconvenience. Nothing. Zip. Nada. No acknowledgment or attempt to keep our party happy for clearly overbooking the table. We were not seated until after 9, or any food until 9:30-45 ish which by then we were over it. I did not complain in person, ( quite frankly because it was my birthday and I did not want my family members to feel bad about my dissatisfaction) but if I had made the reservation I would have spoken to the manager at 8:30 when We first started asking when we would be seated… 1 hour after our reservation time. Food was fine, but not worth a 10pm meal time. 👎🏻
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